Richelle Anne Ramirez
London
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Structube
11.2023 - Current
- Interacted with customers to assess needs and facilitate purchases.
- Supervised and trained staff to adhere to company policies and achieve sales goals.
- Collaborated with Store Manager to establish and meet sales targets for profitability.
- Resolved customer issues efficiently to enhance satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cash handling processes to ensure accuracy of transactions.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Delegated work to staff, setting priorities and goals.
- Provided training to new employees on company policies and procedures.
Assistant Store Manager
Boathouse Blackwell
08.2023 - 11.2023
- Established a sales-driven team through ongoing training and accountability to corporate objectives.
- Ensured consistent customer satisfaction within the store by implementing service standards.
- Managed store wage costs through effective scheduling adjustments based on trends.
- Conducted continuous training and coaching to enhance team performance.
- Maintained visual presentation standards to align with brand expectations.
- Communicated daily, weekly, and monthly goals to all team members for alignment.
- Achieved sales quotas consistently, exceeding targets on multiple occasions.
Full-time Sales Associate
Structube
10.2022 - 08.2023
- Advise customers by promoting our furniture and accessories
- Do after-sales follow-up in order to track deliveries and answer customer questions
- Participates in inventory management and reception of goods
- Demonstrates a sense of listening and the ability to offer advice
- Works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
- Handles returns of merchandise
- Track record of over-achieving sales quota
Business Owner
Little Quack Quack / But Purse Let Me Take A Selfie
01.2012 - 12.2018
- Oversaw daily operations of a busy online shop to ensure efficiency.
- Promoted products across social media channels and through word-of-mouth initiatives.
- Managed selection, purchasing, and shipment processes for merchandise.
- Presented products with high-quality photos and detailed descriptions for enhanced visibility.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Resolved issues quickly through meticulous research and quick decision-making.
Education
Diploma - Business Management
Anderson College
10.2021
Bachelor of Science - Nursing
Philippine College of Health Sciences, Inc.
03-2011
Bachelor of Science - Nursing
United Doctors Medical Centre
03-2008
Bachelor of Science - Information Technology
AMA University
Skills
- Management and organization
- Visual merchandising
- Sales generation
- Customer service
- Microsoft Office proficiency
- Team collaboration
- Marketing implementation
- Communication skills
- Interpersonal relations
- Social media engagement
- Proactive initiative
- Employee training
- Scheduling and planning
- Performance coaching
- Recruitment efforts
References
References available upon request.
Timeline
Assistant Store Manager
Structube
11.2023 - Current
Assistant Store Manager
Boathouse Blackwell
08.2023 - 11.2023
Full-time Sales Associate
Structube
10.2022 - 08.2023
Business Owner
Little Quack Quack / But Purse Let Me Take A Selfie
01.2012 - 12.2018
Diploma - Business Management
Anderson College
Bachelor of Science - Nursing
Philippine College of Health Sciences, Inc.
Bachelor of Science - Nursing
United Doctors Medical Centre
Bachelor of Science - Information Technology
AMA University
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