CHEKINA MINEGA-DIOP
Edmonton,Canada
Summary
Versatile professional with a strong foundation in effective communication, teamwork, and customer-focused service. Known for maintaining a resilient work ethic, exceptional emotional stability in dynamic environments and showcasing strong interpersonal abilities. I bring a global perspective to fostering positive interactions and experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allianz Life Insurance Company of North America
10.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Door-to-Door Sales Agent
Telus Vanguard
07.2023 - 09.2023
- Trained sales team on products, selling strategies, and company requirements, elevating team performance
- Delivered exceptional service post-sales, managing paperwork, and coordinating support efficiently
- Handled paperwork and accounts with keen attention to detail, including contract setup and payment processing
Customer Service Representative
MTN Rwanda
03.2022 - 06.2023
- Handled inbound calls
- Selling/upselling services and promotions
- Processed payments and orders
- Handled complaints
Call Center Agent
Smart Start Canada
12.2021 - 01.2022
- Assisted a high volume of customers daily with a positive attitude and focus on satisfaction
- Responded to customer requests for products, services, and company information promptly
- Scheduled installations and removals of Ignition Interlocks efficiently
Airline Customer Service Agent
RWANDAIR
08.2019 - 10.2021
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Education
Bachelor of Science - Biology
Athabasca University
Athabasca, ABHigh School Diploma -
École Maurice Lavallée
Skills
- Problem Solving
- Relationship-building
- Product knowledge
- Communication
- Business/sales acumen
- Efficiency
- Adaptability
- Attention to detail
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Photography
- Gym Workouts
- Yoga
- Basketball
- Reading
- Swimming
- Dancing
Timeline
Customer Service Representative
Allianz Life Insurance Company of North America
10.2023 - 12.2024
Door-to-Door Sales Agent
Telus Vanguard
07.2023 - 09.2023
Customer Service Representative
MTN Rwanda
03.2022 - 06.2023
Call Center Agent
Smart Start Canada
12.2021 - 01.2022
Airline Customer Service Agent
RWANDAIR
08.2019 - 10.2021
High School Diploma -
École Maurice Lavallée
Bachelor of Science - Biology
Athabasca University
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