Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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CHEKINA MINEGA-DIOP

Edmonton,Canada

Summary

Adaptable Customer Service Professional with 4+ years experience in insurance, telecom, and airline industries. Skilled in handling inquiries, resolving issues efficiently, and maintaining strong client relationships. Known for empathy, attention to detail, and professionalism in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Allianz Life Insurance Company - Canada
01.2024 - 01.2024
  • Handled customer inquiries via phone and email, ensuring prompt and accurate resolutions.
  • Documented interactions in CRM systems and tracked service requests.
  • Provided accurate product information, improving customer satisfaction and retention.

Sales Agent

Telus Vanguard
Edmonton, Canada
07.2023 - 09.2023
  • Presented and sold telecom plans, exceeding sales targets.
  • Processed contracts accurately and ensured post-sale satisfaction.

Customer Service Representative

MTN Rwanda
Kigali, Rwanda
03.2022 - 06.2023
  • Managed inbound calls, payments, and account inquiries.
  • Promoted and upsold products to increase engagement.
  • Maintained service quality and exceeded customer satisfaction targets.

Airline Customer Service Agent

RwandAir
01.2019 - 01.2021
  • Assisted passengers with check-in, boarding, and travel documentation, providing professional service during high-traffic periods.

Education

B.Sc. - Biology

Athabasca University
Athabasca, AB

High School Diploma -

École Maurice Lavallée
Edmonton, AB

Skills

  • Customer Service
  • Call Centre Support
  • Client Relations
  • Communication
  • Conflict Resolution
  • Sales & Upselling
  • Data Entry
  • CRM Systems
  • Time Management
  • Teamwork

Languages

English
French

Hobbies and Interests

  • Technology
  • Swimming
  • Fitness
  • Reading
  • Travel

Timeline

Customer Service Representative

Allianz Life Insurance Company - Canada
01.2024 - 01.2024

Sales Agent

Telus Vanguard
07.2023 - 09.2023

Customer Service Representative

MTN Rwanda
03.2022 - 06.2023

Airline Customer Service Agent

RwandAir
01.2019 - 01.2021

B.Sc. - Biology

Athabasca University

High School Diploma -

École Maurice Lavallée
CHEKINA MINEGA-DIOP