Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cheilin Castillo Zapata

Bakersfield

Summary

Dynamic Case Manager Specialist at Hope Horizon Mental Health, adept at client advocacy and crisis resolution. Successfully enhanced client outcomes through tailored case plans and effective communication. Proven ability in case documentation and relationship building, ensuring compliance with HIPAA standards while fostering a supportive environment for clients.


Overview

7
7
years of professional experience

Work History

Case Manager Specialist

Hope Horizon Mental Health
09.2021 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
  • Enhanced communication between clients and service providers, resulting in better coordination of care.
  • Add notes to client records based on assessments and evaluations. Review progress notes in client files written by other members of the treatment team.
  • Resolve Crises. Resolve crisis situations with clients as they arise.
  • Oversee completion of mandated paperwork as needed.
  • Make home visits to clients to check on their mental health and evaluate their progress.
  • Conduct case conferences with clinicians, leads and other clinical staff weekly. Review and sign off on all case records required and in compliance with all Federal, State, County, or funders, for clinical staff.
  • Follow code of conduct


Intake Specialist/Legal Assistant

Martens & Brusseau Law Firm
08.2020 - 09.2021
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Translating for attorneys
  • Drafting and preparing legal documents, such as motions and contracts.
  • Communication with clients, witnesses, and other parties involved in case.
  • Filing documents with the court.
  • Accuracy and attention to detail in preparing legal documents and managing case files.

Waitress/Hostess

Colima Mexican Restaurant
07.2018 - 06.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bachelor of Science - Psychology

California State University, Fresno
Fresno, CA
05-2020

Associate of Arts - Behavioral Sciences

College of The Sequoias
Visalia, CA
05-2018

Skills

  • Client advocacy
  • Ethical practice
  • Cultural history
  • Case assessment
  • Problem-solving
  • Positive attitude
  • Multitasking and organization
  • Critical thinking
  • HIPAA compliance
  • Direct patient care
  • Case documentation
  • Relationship building
  • Emotional awareness

Languages

Spanish
Native or Bilingual

Timeline

Case Manager Specialist

Hope Horizon Mental Health
09.2021 - Current

Intake Specialist/Legal Assistant

Martens & Brusseau Law Firm
08.2020 - 09.2021

Waitress/Hostess

Colima Mexican Restaurant
07.2018 - 06.2020

Bachelor of Science - Psychology

California State University, Fresno

Associate of Arts - Behavioral Sciences

College of The Sequoias

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Cheilin Castillo Zapata