Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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Cheikh Bassirou Ndoye

Gatineau,QC

Summary

Joint Honors BSc. in Mathematics and Computer Science new graduate with a strong background in programming languages, operating systems, and databases. Seeking opportunities to apply skills learned and contribute to innovative projects.

Overview

7
7
years of professional experience

Work History

Banking Specialist

BMO Bank Of Montreal
07.2023 - Current
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Streamlined loan application processes for faster approvals and quicker fund disbursements.
  • Reduced processing errors by implementing strict quality control measures in daily operations.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Opened new accounts and made changes to existing accounts.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Identified customer desires and goals through needs-based sales tactics.

Full-time, Help Desk Support Agent

National Credit Recovery Inc
10.2022 - 07.2023
  • Installed and configured computer hardware and software
  • Provided remote desktop support
  • Monitored and maintained computer systems and networks
  • Troubleshooted system and network problems
  • Supported the roll-out of new applications
  • Documented procedures and generated relevant reports.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Part-time, Associate

A&W
10.2019 - 01.2021
  • Suggested products to customers and took their orders
  • Prepared products and contributed to routine maintenance
  • Contributed to cleaning and routine maintenance of the restaurant.

Part-time, Associate

Tim Hortons
08.2018 - 01.2020
  • Managed work shifts and balanced counters
  • Provided excellent customer service and planned food production
  • Ensured the cleanliness of the restaurant
  • Conducted training and hiring.

Scooter Driver

Un vélo, une ville, Centre des services communautaire Vanier
06.2017 - 08.2017
  • Offered rides to seniors and ensured the safety of passengers
  • Drove the tricycle responsibly based on established circuits and schedules.

Education

Joint Honors BSc. in Math and Computer Science -

University of Ottawa
Ottawa, ON
06.2023

Skills

  • Programming languages: Java, Python, C, Ocaml, Prolog, Go, Scheme, R, HTML, CSS, Javascript, PHP
  • Operating Systems: Windows, MacOS, Linux
  • Database: PostgreSQL, SQLite, Oracle, PgAdmin, Firebase
  • Tools: Word, PowerPoint, Excel, Eclipse, Visual Studio, Git, GitHub, Android Studio, GoLand, AutoCAD, IDLE, Quartus, Agile Methodology, Anaconda, Jupyter, Notebook, NET, Angular, PowerBI, LaTeX
  • Quick learner with the ability to adapt to a changing environment
  • Strong problem-solving and organizational skills
  • Effective team player and able to work independently

Projects

1. Cross-platform Messaging Application (ChitChat), Developed a multi-platform messaging app using Expo and React Native, Implemented basic features, group chats, and accessibility features, Integrated Firebase's phone authentication service for user login 

2.Clinic Appointment Management (Android application, implemented in Java), Designed an application with three user types: administrator, employee, patient, Implemented authentication using connection providers (Google, Facebook), Stored user information in Firebase and added functionalities based on user type, Modeled the UML diagram 

3.Real-time Electricity Data, Scraped data from multiple websites with Beautifulsoup, Analyzed HTML codes to find relevant data, Extracted and formatted data using Matplotlib and Pandas, Generated tables and graphs, provided recommendations for system improvement Ranking of a Competition, Created Entity-Relationship and relational models, Defined constraints for database accuracy, Implemented the database using migrations and CRUD SQL queries, Created an online application/API using PHP to interact with the database

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Banking Specialist

BMO Bank Of Montreal
07.2023 - Current

Full-time, Help Desk Support Agent

National Credit Recovery Inc
10.2022 - 07.2023

Part-time, Associate

A&W
10.2019 - 01.2021

Part-time, Associate

Tim Hortons
08.2018 - 01.2020

Scooter Driver

Un vélo, une ville, Centre des services communautaire Vanier
06.2017 - 08.2017

Joint Honors BSc. in Math and Computer Science -

University of Ottawa

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Cheikh Bassirou Ndoye