Cheikh Abdou Khadir Seye
Chateauguay,QC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Senior Manager, Advanced Analytics
National Bank of Canada
04.2021 - Current
- Set up a secure, centralized data environment to make high-quality data available
- Build and develop a high-performance team of specialists involved in data collection, management, enhancement, documentation, and visualization
- Develop and implement data quality and management standards
- Design and deploy automated data processing solutions
- Work closely with various stakeholders to identify critical analytical needs
- Manage the design, deployment, and support of the business intelligence and analytics environment.
Senior Data Engineer
Nordia Inc
09.2014 - 04.2021
- Transforming the entire reporting ecosystem relating to the management of company performance
- Automate the production of reports and dashboards
- Automate ingestion of data sources in various formats
- Design, develop, deploy, and maintain automated self-service dashboards and reports
- Provide a reliable, automated calculation system for quarterly commission payments.
Coordinator, Workforce Management and Planning
IQT
07.2011 - 09.2014
- Prepare, create, control, check, and assign work shifts to agents
- End-to-end management of vacation schedules
- Present the roles and responsibilities of the Workforce Management department
- Develop and produce various analysis reports for managers.
Senior Analyst, Workforce Management and Planning
SFR
06.2010 - 07.2011
- Monitor and analyze incoming call volumes in real time
- Ensure customer needs and service levels are met
- Maximize workforce utilization
- Establish daily and weekly absenteeism reports
- Produce various other reports
- Participate in daily meetings.
Forecasting and Analysis Manager
SFR
06.2008 - 04.2010
- Create and feed forecasting models for call volumes
- Optimize customer service sizing
- Analyze weekly variances
- Provide back-up for the Fixed-line Consumer Service Forecast Manager
- Write and communicate weekly analysis reports.
Skills
- Strategic Planning
- Reporting oversight
- Market Analysis
- Data Analytics
- Database Development
- Reporting management
Training
- HEC, Montreal, Quebec, Certificate in Business Analysis, Business Analysis and Information Systems, 2016
- Aix-Marseille University, Marseille, France, Master 2, Economic and financial engineering, 2008
- Université de Bretagne Occidentale, Brest, France, Bachelor's degree, Economics and Management, 2006
Timeline
Senior Manager, Advanced Analytics
National Bank of Canada
04.2021 - Current
Senior Data Engineer
Nordia Inc
09.2014 - 04.2021
Coordinator, Workforce Management and Planning
IQT
07.2011 - 09.2014
Senior Analyst, Workforce Management and Planning
SFR
06.2010 - 07.2011
Forecasting and Analysis Manager
SFR
06.2008 - 04.2010
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