Hi, I’m
Cheick Basse
Edmonton,Canada
Summary
Detail-oriented professional with expertise in office administration, Yardi, maintenance, and customer service. Bilingual (French/English) seeking growth opportunities in property management or office administration roles. Willing to relocate: Anywhere
Overview
7
years of professional experience
1
Certification
Work History
Maclab Development
Resident Experience & Operations Assistant
07.2025 - Current
Job overview
- Financial & Revenue Integrity: Successfully led the stabilization of Accounts Receivable (AR), resulting in the recovery of over $23,000 in outstanding revenue and implemented a strict "Day 1" enforcement protocol.
- Transition Management: Served as the operational liaison during the building's sale process, preparing and providing critical data (rent rolls, operational checklists) for senior leadership and the incoming management partner.
- High-Volume Project Management: Designed and executed high-engagement resident programming (e.g., fitness classes, holiday events), ensuring each event yielded professional marketing content for external stakeholders.
- Conflict Resolution: Managed resident escalations, by proposing clear, decisive courses of action and process solutions.
- Operational Process Improvement: Developed and implemented a Three-Point Verification Protocol for and vendor management, eliminating costly administrative errors and increasing team efficiency.
Elara Property Management Inc.
Property Administrator Intern
10.2024 - 07.2025
Job overview
- First point of contact for tenant inquiries during business hours and after hours, handling a high volume of phone calls and emails related to maintenance, service requests, and general inquiries.
- Uploaded and posted invoices for property-related expenses.
- Coordinated and processed lease renewals.
- Assisted with property onboarding and offboarding tasks as required.
- Monitored, managed, and prioritized emails to ensure timely and efficient responses.
- Scheduled meetings, prepared agendas, and assist with calendar management.
- Maintaining organized records in company-shared drives.
- Project coordination (Spring & Winter).
- Compliance & Quality Control
- Conducted periodic tenant file audits.
- Curated to maintained accurate and complete digital records.
- Audited documents and digitized documents for filing.
- Maintenance requests and general tenant inquiries, escalating where appropriate.
- Respond to property owner inquiries, giving, timely responses or directing them to appropriate team members.
- Track and document tenant and owner communications.
Winnipeg Housing Rehab Corp
Assistant Property Manager
10.2023 - 04.2024
Job overview
- Responsible for overseeing real estate properties and tending to the needs of tenants, contacting potential prospects, and arranging vacancy reports.
- Coordinated with vendors and contractors to ensure timely repair and maintenance services for residential properties.
- Managed tenant complaints and inquiries, resolving issues within a 1-3 days timeframe and improving tenant satisfaction.
Towers Realty Group
Assistant Commercial Property Manager
12.2022 - 08.2023
Job overview
- Drafted tenant correspondence, enhancing communication efficiency.
- Increased tenant satisfaction by 5%.
- Conducted property inspections, addressing maintenance needs promptly.
- Scrutinized commercial lease contracts meticulously to ensure compliance with legal standards.
Thompson Apartment Rentals ltd.
Property Manager (Term Position)
12.2021 - 02.2022
Job overview
- Implemented pricing strategies, resulting in a 10% increase in rental revenue.
- Organized marketing initiatives, leading to a 15% increase in occupancy rates.
- Managed lease negotiations and ensured smooth move-in and move-out processes.
- Conducted market research and analyzed customer behavior patterns, contributing to increased customer retention and loyalty.
Skyline Group of Companies
Assistant Resident Manager / Resident Manager
05.2019 - 11.2021
Job overview
- Oversaw move-ins, move-outs, and conducted suite inspections, maintaining accurate records.
- Coordinated maintenance activities, reducing repair times.
- Resolved tenant inquiries and complaints promptly.
- Obtained a promotion within 6 months from assistant to resident manager.
Education
MasterschoolWinnipeg, Canada
Data Analytics Certification from Data Analysis
11.2025
University Overview
- Utilizing data to identify trends patterns, and insights that can inform business strategies and decisions.
- Curate and provide clean data, and analyze data from various sources, often using tools like SQL, Python, and Tableau.
Criti Care EMSWinnipeg, MB
College certificate from Public Health
12-2019
University Overview
- Focus: Provides foundational knowledge and skills for providing initial care in emergency situations.
- Curriculum: Covers patient assessment, providing safe and prudent care, and transporting patients to appropriate healthcare facilities.
- Training components: Includes classroom learning, simulation exercises, and practical field and clinical components.
Skills
- Arabic — Beginner
- Data Visualization
- Tableau/SQL
- WordPress
- Google Sheets
- Microsoft Office (Word, Excel & PowerPoint)
- Soft Skills — Time management, Analytical Thinker, Problem-Solver, Adaptability, Multitasking, Customer service, Team work, Attention to detail
- Python
- French — Expert
- Analytics
Certification
- Emergency Medical Technician certification
- Google Analytics
Personal Details
- Highest Level of Education, AEC / DEP or Skilled Trade Certificate
- Total years of experience, 5
Languages
Spanish
Limited Working
English
Native or Bilingual
French
Native or Bilingual
Arabic
Limited Working
Timeline
Resident Experience & Operations Assistant
Maclab Development
07.2025 - Current
Property Administrator Intern
Elara Property Management Inc.
10.2024 - 07.2025
Assistant Property Manager
Winnipeg Housing Rehab Corp
10.2023 - 04.2024
Assistant Commercial Property Manager
Towers Realty Group
12.2022 - 08.2023
Property Manager (Term Position)
Thompson Apartment Rentals ltd.
12.2021 - 02.2022
Assistant Resident Manager / Resident Manager
Skyline Group of Companies
05.2019 - 11.2021
Masterschool
Data Analytics Certification from Data Analysis
Criti Care EMS
College certificate from Public Health