Chehak Makhija
Edmonton,AB
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
Work History
Beauty Advisor
Sephora
Edmonton, Alberta
05.2025 - 12.2025
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Assisted clients in selecting products that suit their individual needs and preferences.
- Educated customers on loyalty programs and promotions, fostering customer engagement.
- Resolved customer inquiries and concerns with professionalism and care.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Displayed merchandise in visually appealing arrangements, contributing to increased sales.
- Upsold beauty items during transactions, increasing overall purchase value.
Beauty Advisor
Sephora
Mississauga, Ontario
07.2024 - 04.2025
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Provided customers with product advice and recommendations based on their individual needs.
- Greeted customers upon entering store, fostering welcoming environment and building rapport.
- Focused on give, get, teach, sell approach to nurture client relationships and enhance sales.
- Executed sales activities including cashiering, stocking shelves, and managing inventory to ensure smooth operations.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Administered special promotions such as discounts or loyalty rewards programs.
- Maintained Tier 1 status through consistent customer engagement.
- Handled returns and exchanges according to company policies.
Front Desk Agent
Hilton garden Inn
Vaughan, Ontario
02.2023 - 05.2024
- Managed guest check-ins and check-outs with attention to detail.
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed reservations with Hilton's property management system to optimize guest experiences.
- Provided information about hotel amenities and local attractions to guests.
- Coordinated with housekeeping to ensure timely room readiness for guest arrivals.
- Trained new front desk staff on procedures and systems to ensure a seamless onboarding experience.
- Handled telephone inquiries to ensure effective communication with guests., responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
Guest Service Agent
Ramada
Chandigarh , India
02.2019 - 11.2021
- Greeted guests warmly upon arrival and provided check-in assistance.
- Managed reservations and coordinated room assignments efficiently.
- Responded to guest inquiries and resolved complaints professionally.
- Investigated guest complaints and applied critical thinking to achieve timely resolutions.
- Processed payments and managed billing inquiries accurately.
- Provided local information and tailored recommendations to enrich guest experiences.
- Maintained current knowledge of hotel services, amenities, promotions, packages, and special events to assist guests effectively.
Education
Advanced Diploma - Hotel And Restaurant Operations Management
Humber Institute of Technology And Advanced Learning
Toronto, ONSkills
- Positive and professional
- Client Relations
- Interpersonal skills
- Cash Handling skills
- Complaint resolution
- Critical Thinking
- In-store support
- Service Upselling
- Microsoft Office Suite
- Professional telephone demeanor
- Product Education
- Sales expertise
- Staff Training
- Multitasking
- Time management
- Heavy lifting
- Inventory management
- Visual Merchandise
- Guest service
- Front desk operations
- Reservation management
- Training and development
- Report generation
- Guest amenities
- Marketing
Certification & licenses
- OTEC- Service Excellence Certification
- Typsy Certifications - Guest Fundamental Experience, Interacting with customers, Body language basics, Delivering passionate services.
- Food Handling Certification
- Smart Serve license
- WHMIS Certified.
Timeline
Beauty Advisor
Sephora
05.2025 - 12.2025
Beauty Advisor
Sephora
07.2024 - 04.2025
Front Desk Agent
Hilton garden Inn
02.2023 - 05.2024
Guest Service Agent
Ramada
02.2019 - 11.2021
Advanced Diploma - Hotel And Restaurant Operations Management
Humber Institute of Technology And Advanced Learning