Summary
Overview
Work History
Education
Skills
Certificates & licenses
Timeline
Generic

Chehak Makhija

Etobicoke,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Pioneer on the run gas station
Toronto, ON
03.2022 - 05.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Supported fellow representatives through peer coaching initiatives.
  • Worked collaboratively with team members to achieve goals.

Guest Service Agent

Hilton garden Inn
Vaughan, ON
03.2023 - 09.2023
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Welcomed large volume of guests and improved overall customer service.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Shared key hotel information to guests and provided details about pool and restaurants.
  • Balanced hotel accounts at end of each shift.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Handled guest requests for additional towels and linens by contacting housekeeping department.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.

Front Desk Receptionist

Bella vista
Panchkula, India
02.2019 - 05.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Education

Associate of Arts - Hotel And Restaurant Operations Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
08-2023

Skills

  • Interpersonal skills
  • Team management
  • Time management
  • Customer Service
  • Multilingual
  • Flexible Schedule
  • Issue Resolution
  • Inventory Monitoring
  • Cash handling experience
  • Key Management System
  • Documentation And Reporting
  • Complaint Handling
  • Guest check-in and check-out
  • Listening Skills
  • Data Entry
  • CCTV Monitoring
  • Verbal and written communication
  • Emergency Management
  • Visitor management

Certificates & licenses

  • licensed Security Guard
  • Certified in Emergency First Aid & CPR
  • WHMIS Certified
  • OTEC- Service Excellence Certificate.
  • Certification of Hilton University Training
  • Typsy Certificate- Guest Fundamental Experience, Front Desk Check-in & Check-out, Interacting with Guests, Body language basics, Delivering passionate services.

Timeline

Guest Service Agent

Hilton garden Inn
03.2023 - 09.2023

Customer Service Representative

Pioneer on the run gas station
03.2022 - 05.2024

Front Desk Receptionist

Bella vista
02.2019 - 05.2021

Associate of Arts - Hotel And Restaurant Operations Management

Humber Institute of Technology And Advanced Learning

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