Cheery N. Bianze
Winnipeg,Manitoba
Summary
Efficient Database Analyst skilled at interpreting and analyzing data to develop innovative business solutions. Over five years of industry experience with proficiency in Excel, SQL, Python, Tableau, Power BI, statistics and operating databases. Adept at successfully interpreting data to draw conclusions and presenting findings to improve strategies and business decisions.
Overview
10
10
years of professional experience
Work History
Database Analyst
Intouch CX
10.2020 - 04.2022
- Designed, developed, integrated and implemented databases and data collection systems.
- Identified and interpreted complex data trends and analyzed results using statistical techniques.
- Used Tableau and Power BI to effectively translate raw data into actionable insights via the creation of clear visuals interactive dashboards and reports which facilitated informed business decision-making.
- Managed database security, development and access of input systems.
- Implemented Data Policies and standard.
- Ensured Business data and reports needs are met and up-to-date.
- Developed, observed and interpreted data quality metrics.
- Wrote SQL scripts and queries used for operation of databases.
Customer Service Agent
Intouch CX (Sephora)
11.2019 - 10.2020
- Resolved customer complaints, issues and conflicts in a professional and knowledgeable manner.
- Logged customer complaints and found solutions within determined time frames; listing suggestions made and analyze for validity and possible implementation and/or resolution.
- Maintained a strong knowledge base of new products and sales promotions.
- Resolved problems or discrepancies concerning customers’ accounts.
- Worked in an elevated role as part of the Research Team who research customer accounts to resolve issues of lost or missing items or orders of high value orders/items.
Business Data Analyst
Global Enterprise Partners
09.2013 - 08.2016
- Collected data from various sources and translated them into meaningful visualizations.
- Leveraged Tableau to create interactive dashboards and reports.
- Identified, analyzed, and interpreted trends in complex data sets.
- Conducted cost-benefit analyses on proposed projects, informing resource allocation decisions at the organizational level.
- Worked with business teams to understand and use data trends to make business decisions.
- Ensured Business data and reports needs are met and up-to-date.
- Used data to plan and enhance the implementation of company’s business model.
Finite Element Analysis (FEA) Engineering Intern
GE Aerospace
09.2012 - 08.2013
- Developed finite element models, performed finite element analysis simulations and interpreted results to support product design decisions.
- Worked with the design team to ensure that products are optimized.
- Prepared formal technical reports.
- Made test runs to ensure design models are valid and optimized.
- Performed some other Mechanical and FEA Engineering duties, as assigned.
Education
Data Analytics, Data Science and Machine Learning - Data Analytics
MacMaster University
Hamilton, ON12.2024
Justice System Certificate (Business Minor) -
Brandon University
Brandon, MB04.2019
Bachelor’s Degree in Mechanical Engineering - Engineering
University of South Wales
Wales, UK08.2012
Skills
- SQL and Relational Databases
- Excel
- Python
- Tableau
- Power BI
- Statistical Analysis
- Data Mining
- Time Management
- Effective Communication
- Analytical Thinking
- Regression analysis
- Data Visualization
Languages
English
Full Professional
Timeline
Database Analyst
Intouch CX
10.2020 - 04.2022
Customer Service Agent
Intouch CX (Sephora)
11.2019 - 10.2020
Business Data Analyst
Global Enterprise Partners
09.2013 - 08.2016
Finite Element Analysis (FEA) Engineering Intern
GE Aerospace
09.2012 - 08.2013
Data Analytics, Data Science and Machine Learning - Data Analytics
MacMaster University
Justice System Certificate (Business Minor) -
Brandon University
Bachelor’s Degree in Mechanical Engineering - Engineering
University of South Wales
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