Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Printing Assistant
Staples
02.2024 - Current
Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects.
Collaborated with design team to ensure proper alignment and layout of text and images for optimal results.
Assisted in maintaining a clean, organized workspace to promote safety and efficiency within the printing department.
Assisted in reducing machine downtime by performing regular maintenance checks and reporting issues promptly.
Customer Service Representative
Circle K
06.2023 - 01.2024
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Business Administration
Capilano University
North Vancouver, BC
03.2025
Ryan International School
Chandigarh
2022
Skills
Strong Communication Skills
Good Customer Service
Patience and Empathy
Time management skills
Cash Handling
Reliability and punctuality
Issue Resolution
Problem-Solving
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Certificate course of microsoft tools(Excel, word and powerpoint)