Cheemeng Moua
FRESNO
Summary
Results-driven floor manager with a strong background in team leadership, health and safety, and resolving customer complaints. Committed to fostering a collaborative work environment and ensuring operational efficiency to enhance customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
RTL1- Floor Manger
McDonald's Fast Food Restaurant
FRESNO
08.2023 - Current
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals to enhance team efficiency.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coached team members on customer service techniques and provided feedback on performance.
- Collaborated with team members to maintain a positive work atmosphere.
- Ensured store cleanliness and organized merchandise displays effectively.
- Supervised daily operations for a busy retail environment.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Created daily work schedules for staff members according to the needs of the business.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
ZONER
Wal-Mart Supercenter
FRESNO
03.2023 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
ROOSEVELT HIGHSCHOOL
FRESNO06-2021
Skills
- Customer service
- Team building
- Store maintenance
- Health and safety
- Floor management
- Multitasking Abilities
- Maintenance & repair
Languages
HMONG
Native/ Bilingual
References
References available upon request.
Timeline
RTL1- Floor Manger
McDonald's Fast Food Restaurant
08.2023 - Current
ZONER
Wal-Mart Supercenter
03.2023 - 09.2024
High School Diploma -
ROOSEVELT HIGHSCHOOL