Chedepo Teh
Kelseyville
Summary
Knowledgeable Bank Teller with solid background in guest services and front desk operations. Successfully managed daily check-ins and check-outs while resolving guest inquiries efficiently. Demonstrated exceptional communication and organizational skills, ensuring smooth operations and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Hotel Receptionist
Robinson Rancheria Resort and Casino
03.2022 - 02.2025
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Completed late check-ins and directed guests to rooms and facilities.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
Cashier
Seven Eleven
02.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Built friendly relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Meat and Seafood Clerk
County Square Market
09.2015 - 11.2019
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
- Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
- Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Collaborated with team members to ensure efficient workflow and seamless customer service during peak hours.
Education
High School Diploma -
Vacaville High School
Vacaville, CA05-2015
Skills
- Reservation management
- Guest relations
- Front desk management
- POS system operation
- Customer service management
- Phone and email etiquette
- Cash handling
- Effective communication
- Inventory control
- Time management abilities
- Adaptability and flexibility
Timeline
Hotel Receptionist
Robinson Rancheria Resort and Casino
03.2022 - 02.2025
Cashier
Seven Eleven
02.2020 - 06.2022
Meat and Seafood Clerk
County Square Market
09.2015 - 11.2019
High School Diploma -
Vacaville High School
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