Chebou Feze Dalanda
Mirabel,QC
Summary
Dynamic customer service professional with a proven track record at JYSK, excelling in cash handling and fostering customer loyalty. Adept at problem-solving and team collaboration, I consistently delivered high-quality service, enhancing customer satisfaction and driving repeat business. Committed to maintaining accuracy and integrity in all transactions while adapting to diverse customer needs.
Developed strong analytical and problem-solving skills in fast-paced academic environment, seeking to transition into new field. Demonstrates ability to quickly learn and apply new concepts while working collaboratively. Aims to leverage these transferrable skills to contribute effectively in dynamic professional setting.
Overview
1
1
year of professional experience
Work History
Cashier and Customer Service
JYSK
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Internship Student Telecom Technician
Polytechnique Montreal
03.2025 - 05.2025
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Sorted, organized, and maintained files.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Certificate of Collegial Study - Network Management
College National De Science Et Technologies
Montreal, QC08-2025
Skills
- Network troubleshooting
- System configuration
- Data analysis
- Customer service
- Time management
- Problem solving
- Technical documentation
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Cash handling
- Customer service excellence
- Attention to detail
- Patience and empathy
- Customer assistance
- Work ethic and integrity
- Cleaning and sanitizing
- Cash handling and management
- Reliability and punctuality
- Customer relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Completed manager training program.
Languages
French
Full Professional
English
Full Professional
Timeline
Internship Student Telecom Technician
Polytechnique Montreal
03.2025 - 05.2025
Cashier and Customer Service
JYSK
09.2024 - Current
Certificate of Collegial Study - Network Management
College National De Science Et Technologies
Similar Profiles
Yatin SharmaYatin Sharma
Assistant Store Manager at JYSKAssistant Store Manager at JYSK
Armands MurnieksArmands Murnieks
Retail keyholder at JyskRetail keyholder at Jysk
Linda DeederLinda Deeder
Retail Sales Associate at JyskRetail Sales Associate at Jysk
Elena VatakisElena Vatakis
Learning Specialist at Telus CommunicationsLearning Specialist at Telus Communications
Roger ViauRoger Viau
Coordinateur de maintenance at BombardierCoordinateur de maintenance at Bombardier