Che Brooks
Elk Grove
Summary
Using my skills in Sales, Account Management, and Customer Service, I’m searching for the career that will both challenge and take me to another level through growth and promotion.
Overview
30
30
years of professional experience
Work History
Field Consultant
Coverall
07.2015 - 10.2024
- Acted as liaison between customer base and franchise business owners to ensure company message delivered to its highest potential
- Located opportunities to increase sales through special service opportunities and equipment sales
- Provided top tier customer service to account base of 200+ accounts
- Enhanced team performance with regular training sessions and performance evaluations, fostering professional growth.
- Facilitated effective communication between clients and internal teams, ensuring alignment on project goals and expectations.
- Improved client satisfaction by providing customized field consulting services tailored to their specific needs.
Territory Sales
Grainger
10.2013 - 06.2015
- Daily face to face sales, managing over 300 customers
- Grew business by 10% in the first year
- Created daily planning schedules implemented by the entire team
- Won achievement for most accounts added to sales promotion
- Influential in gaining access to key accounts not delivered prior
Account Manager
Ground Ctrl
02.2013 - 05.2013
- Managed day to day needs and requests for 15 entertainment based companies
- Met goal oriented deadlines for new website design and development
- Worked with back end developers to create new, elaborate splash page design
- Account Manager for multiple accounts driving day to day needs
- Maintained Social Networking sites including Twitter, Facebook and Email blasts
- Utilized Campaign Monitor for email blasts to increase sales and increase retention
Customer Service Pro
Verizon Wireless
08.2009 - 02.2013
- First level customer service assistance for over 50 calls per day in call center
- Responsible for obtaining key numbers in several metrics
- Received high marks in customer service surveys, sales, and tone
- Achieved highest level of Customer Pro
- Provided tier 1 technical support for wireless telephones and service
Sales and Account Manager
Lumberjack Mordam Distribution
09.2003 - 11.2008
- Responsible for 50+ record labels and their day to day needs
- Managed 5 sales reps and assisted with marketing plans to meet key sales goals
- In charge of key accounts billing in the hundred thousands annually
- Created Email campaigns for existing retail base to notify of sales and marketing options
- Developed Excel spreadsheets to introduce new catalogs and sales options
- Was key manager for Amazon, AEC Ent, Super D, Amoeba, Tower Records and more
On Air Personality
KRXQ Entercom Radio
03.1997 - 11.2008
- Creation of weekly 2 hour program
- Weekly music meeting to achieve best possible program
- Nominated for multiple awards and recognized industry wide
- Metal and Hard Rock show on industry leading Rock station 98 Rock
National Account Manager
Valley Media Inc
03.1995 - 11.2001
- Maintained largest key accounts billing in the billions
- Day to day contact for large national chains Best Buy, Trans World, Borders, and more
- Worked with buying team to achieve highest fill rate and level of accuracy for accounts
- Supervisor to 4 reps to help delegate and meet daily deadlines
- Responsible for working all Best Buy new release orders that billed 1 million per store
Education
Bachelor of Arts Degree - Rhetoric and Communications
U.C. Davis
Davis, CA06.1995
Skills
- Operations management
- Business analysis
- Organizational development
- Problem-solving
- Multitasking and organization
- Integrity and honesty
- Team collaboration
- Verbal and written communication
- Work Planning and Prioritization
- Customer relationship management
- Training and development
- Goal setting
- Risk assessment
Hobbies and Interests
Writing, Sports, Family, Music
Timeline
Field Consultant
Coverall
07.2015 - 10.2024
Territory Sales
Grainger
10.2013 - 06.2015
Account Manager
Ground Ctrl
02.2013 - 05.2013
Customer Service Pro
Verizon Wireless
08.2009 - 02.2013
Sales and Account Manager
Lumberjack Mordam Distribution
09.2003 - 11.2008
On Air Personality
KRXQ Entercom Radio
03.1997 - 11.2008
National Account Manager
Valley Media Inc
03.1995 - 11.2001
Bachelor of Arts Degree - Rhetoric and Communications
U.C. Davis
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