Chaymae Bouchfar
Moncton,NB
Summary
A diligent and ambitious student, I am enthusiastic about applying my academic knowledge in a practical setting. With a strong foundation in international business, I have successfully managed high-volume and physically demanding work, demonstrating my ability to stand for long periods and move easily. Proactively seeking opportunities for personal and professional growth, I am prepared to contribute to a dynamic work environment and apply my theoretical knowledge to gain new experiences while making a positive impact on the company. Dedicated to surpassing production goals and maximizing customer satisfaction daily, I am eager to bring my skills and determination to the forefront.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative Agent
Maroc Telecom
2020.10 - 2021.04
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Cashier
LC Waikiki
2021.07 - 2022.01
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Merchandise Associate
DeFacto
2022.04 - 2022.12
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Assisted in the training and development of new associates, fostering a positive team environment.
Education
Bachelor of Business Administration - International Business Management
Univesity of Moncton
Moncton, NB06.2027
Skills
- Time Management
- Communication
- Reliable and Punctual
- Problem-Solving
- Visual Merchandising
- Customer service
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Professional Working
Timeline
Merchandise Associate
DeFacto
2022.04 - 2022.12
Cashier
LC Waikiki
2021.07 - 2022.01
Bilingual Customer Service Representative Agent
Maroc Telecom
2020.10 - 2021.04
Bachelor of Business Administration - International Business Management
Univesity of Moncton
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