Chaymae Bouchbouch
Winnipeg,MB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
IntouchCx
Winnipeg, MB
10.2023 - Current
- Greeted clients, answered account questions and resolved complaints.
- Assisted clients by providing responsive and helpful support via various channels (such as phone, email, or chat).
- Addressed inquiries related to account setup, transactions, fees, and other general queries.
- Provided guidance on how to use Wealthsimple's products and features.
- Provided technical support to clients by troubleshooting and resolving issues related to linking bank accounts.
- Responded promptly to inquiries from clients or other departments regarding billing or payment issues.
- Analyzed data to identify discrepancies and errors in client's accounts.
- Reduced financial discrepancies, ensuring on-time, accurate deposit balances, incoming checks, available revenues and receipts for investment processes.
Research Assistant
Université de Saint-Boniface
Winnipeg, MB
10.2022 - Current
- Created graphs, spreadsheets and presentation slides using Nvivo to help researchers present findings.
- Researched Data processing operations and monitored proof of concept with new processes.
- Assisted with preparing presentation materials before major meetings and reviews.
- Performed literature reviews to ensure accuracy of results.
- Prepared comprehensive reports summarizing research findings.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Developed survey instruments to measure participant responses in experiments.
- Conducted primary and secondary research to identify relevant information for project development.
Bilingual Customer Service Representative
24-7intouch, AirBnb
Winnipeg, MB
08.2020 - 10.2022
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Making meaningful connections with people. Delivering an exceptional level of service to each customer by listening to concerns and by offering accurate information to resolve issues and respond to inquiries.
- Analyzing departmental documents for appropriate distribution and filing.
- Training new associates.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
Sales Intern
Banyan Tree Tamouda Bay Hotel
Fnideq, Tetouan
07.2017 - 09.2017
- Provided customer service support to existing clients.
- Negotiating the terms of an agreement and closing sales. Gathering market and customer information.
- Providing customers with quotations.
- Liaising with suppliers to check on the progress of existing orders.
- Researched potential customers and identified target markets.
Human Resources Intern
Amzday Diyar Timnay
Tangier, Tangier, Tetouan
02.2017 - 06.2017
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Assisted with new hire orientation preparation, scheduling and administration.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Corresponded with applicants to coordinate and schedule interviews with hiring managers.
Reservation Intern
Ibis City Center Hotel
Tangier, Tangier-Tetouan
08.2015 - 09.2015
- Processed reservations from the sales office, other hotel departments, and travel agents.
- Created and maintain reservation records by date of arrival and alphabetical listing. Determine room rates based on the selling tactics of the hotel.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
Front Office Intern
Oryx Rotana Hotel
Doha-Qatar, Doha
07.2014 - 09.2014
- Greeted guests and provided customer service support.
- Assisted with check-in and check-out of hotel guests.
- Provided information about local attractions, restaurants, and transportation options to visitors.
- Coordinated room assignments for arriving guests based on their preferences.
- Verified accuracy of guest information prior to entering into system database.
- Performed data entry tasks related to guest accounts accurately.
- Prepared documents such as invoices, bills, and receipts for customers.
Education
BBA - Business Administration
Bachelor of Business Administration
Saint Boniface University (Manitoba)02-2023
BBA - Hotel Operations Management
Higher International Institute of Tourism
Tangier06-2016
High School Diploma -
Draoui High School
Meknes06-2013
Skills
- Committed team player
- Strong verbal communication
- Self- motivated
- Creative problem solver
- Strong Organizational skills
- Multitasking and prioritizing
Timeline
Bilingual Customer Service Representative
IntouchCx
10.2023 - Current
Research Assistant
Université de Saint-Boniface
10.2022 - Current
Bilingual Customer Service Representative
24-7intouch, AirBnb
08.2020 - 10.2022
Sales Intern
Banyan Tree Tamouda Bay Hotel
07.2017 - 09.2017
Human Resources Intern
Amzday Diyar Timnay
02.2017 - 06.2017
Reservation Intern
Ibis City Center Hotel
08.2015 - 09.2015
Front Office Intern
Oryx Rotana Hotel
07.2014 - 09.2014
BBA - Business Administration
Bachelor of Business Administration
BBA - Hotel Operations Management
Higher International Institute of Tourism
High School Diploma -
Draoui High School