Chaylee Morreau
Medical Office Administration
Whitby,ON
Summary
Highly qualified administrative leader bringing over 18 years of industry experience. Well-versed in assisting patients while maintaining efficient medical operations. Strong knowledge of medical terminology, billing processes and patient chart management. Skilled in performing both clerical and medical support tasks, coordinating communications, referrals, and policy enforcement. Highly-dependable, looking for a Senior Medical Office Administration position in a fast paced, busy office.
Overview
19
19
years of professional experience
Work History
Medical Office Administrator
Dr. Ann Rebane and Dr. Monica Grewal
01.2021 - Current
- Supported 2 family physicians in a busy medical office through coordinating all administrative operations
- Greeted patients, answered phones and scheduled appointments in a organized and timely manner
- Updated patient demographics regularly in the electronic medical record system - OSCAR
- Provided exceptional patient experience through friendly and compassionate communications
- Scheduled follow up appointments for patients after their visit
- Coordinated with external partners such as labs, pharmacies, and specialist office to facilitate timely access to critical patient information
- Assisted with specialist referrals and aided doctors with prescription refill requests
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports
- Communicated with patients regarding payments on outstanding accounts
- Maintained current knowledge of health records system
- Oversaw office inventory and timely reordering of supplies
- Maintained confidentiality of patient information at all times
- Assisted with billing inquiries and collection activities
- Recognized by management for providing exceptional customer service
- Identified needs of patients promptly and efficiently
- Displayed strong telephone etiquette, effectively handling difficult calls
- Completed day-to-day duties accurately and efficiently.
Medical Office Administrator
Dr. Talvi Maimets and Dr. Ann Rebane
09.2005 - 01.2021
- Oversaw the implementation of a new EMR system (OSCAR) and addressing technical issues as they arose during the transition period
- Streamlined medical office operations by implementing efficient scheduling and appointment management
- Implemented new filing system for patient records, significantly reducing retrieval time
- Answered phone calls in a timely manner
- Managed emergency appointment requests efficiently
- Welcome patients in a warm and pleasant manner
- Record-keeping and other administrative functions
- Registering and scheduling patients' appointments
- Receive and handle a high volume of phone calls
- Maintain patient confidentiality
- Aided with prescription refill requests
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Provide office management and organization as required
- Managing a workload effectively in a fast-paced environment
- Reviewed and sent medical records to other physicians upon request
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients
- Excellent verbal and written English communications skills
- Kept office inventory updated by ordering supplies in a timely manner
- Spoke with suppliers re: office supplies, achieving cost savings
Education
Medical Office Administrator Degree -
MOA Medix
Toronto, ON12.2004
Skills
- Knowledge of Medical Terminology
- Medical Records Management
- OHIP billing and Remittance
- Patient Scheduling Proficiency
- Collections Experience/Payment Processing
- Excellent Patient Relations/Communication
- Process Improvements
- Self motivated
- Flexible, multitasking prowess
- Personable and detail-oriented
- Superior organizational skills
Languages
English
Timeline
Medical Office Administrator
Dr. Ann Rebane and Dr. Monica Grewal
01.2021 - Current
Medical Office Administrator
Dr. Talvi Maimets and Dr. Ann Rebane
09.2005 - 01.2021
Medical Office Administrator Degree -
MOA Medix
Similar Profiles
Aaron BernardAaron Bernard
Medical Assistant at DASJ, Dr. Carrie Ann Cusack, Dr. Monica BoyleMedical Assistant at DASJ, Dr. Carrie Ann Cusack, Dr. Monica Boyle
Mary Julia KilloughMary Julia Killough
Shadowing Student at Dr. Tom Day And Dr. Ruth Ann ReardonShadowing Student at Dr. Tom Day And Dr. Ruth Ann Reardon
ASHWINDER S HUNDALASHWINDER S HUNDAL
Office Manager at Dental Office, Dr. Mandeep Grewal Professional Dentistry IncOffice Manager at Dental Office, Dr. Mandeep Grewal Professional Dentistry Inc