Chayaporn Khajaroen
Halifax,NS
Summary
Motivate and hardworking seeking a position in hospitality or cleaning where can contribute to providing excellent customer service and supporting. Eager to learn and grow within a dynamic team environment.
Overview
11
11
years of professional experience
Work History
Housekeeping & House Person
Future Inns Hotel
04.2023 - Current
- Cleaned guest rooms mid-stay and after departure approximately 15 rooms per day
- Managed stock guest room amenities
- Cleaned and maintained public areas such as lobbies, hallways, public washroom
- Responded to guest requests in timely manner
- Organized and stocked housekeeping carts
- Notified the maintenance department about broken appliances
Analyst Officer
Siam Cement Group
03.2019 - 01.2023
- Analyzed and maintained score from customer satisfaction survey
- Managed customer feedback to propose policy for marketing strategic plan
- Trained service excellence for customer touch point
- Managed and designed survey project for internal and adjacent business
- Execute the data analytics projects, including data collection, data processing and data utilization with the objective of enhancing service standard and improving customer satisfaction.
- Ensure and maintain the data collection system, data source, data analysis tools, platforms and technologies are available to process supporting the decision-making process.
- Design and define the logic for applications, software, and platforms related to call center operations, customer surveys, in collaboration with the programming team.
Customer Advisor
Siam Cement Group
07.2014 - 02.2019
- Maintained relationship to increase sales at existing accounts
- Gave advisors to customers
- Took order, logistic, after sales service
- Managed customer complaints
Education
Bachelor of Arts - South East Asian Studies
Thammasat University
Bangkok, Thailand02-2013
Languages
Thai
English
Timeline
Housekeeping & House Person
Future Inns Hotel
04.2023 - Current
Analyst Officer
Siam Cement Group
03.2019 - 01.2023
Customer Advisor
Siam Cement Group
07.2014 - 02.2019
Bachelor of Arts - South East Asian Studies
Thammasat University
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