Chayaporn Khajaroen
Halifax,NS
Summary
Motivate and hardworking seeking a position in hospitality or cleaning where can contribute to providing excellent customer service and supporting. Eager to learn and grow within a dynamic team environment.
Overview
11
11
years of professional experience
Work History
Housekeeping & House Person
Future Inns Hotel
Halifax, NS
04.2023 - Current
- Cleaned guest rooms mid-stay and after departure approximately 15 rooms per day
- Managed stock guest room amenities
- Cleaned and maintained public areas such as lobbies, hallways, public washroom
- Responded to guest requests in timely manner
- Organized and stocked housekeeping carts
- Notified the maintenance department about broken appliances
Analyst Officer
Siam Cement Group
Bangkok, Thailand
03.2019 - 01.2023
- Analyzed and maintained score from customer satisfaction survey
- Managed customer feedback to propose policy for marketing strategic plan
- Trained service excellence for customer touch point
- Managed and designed survey project for internal and adjacent business
- Execute the data analytics projects, including data collection, data processing and data utilization with the objective of enhancing service standard and improving customer satisfaction.
- Ensure and maintain the data collection system, data source, data analysis tools, platforms and technologies are available to process supporting the decision-making process.
- Design and define the logic for applications, software, and platforms related to call center operations, customer surveys, in collaboration with the programming team.
Customer Advisor
Siam Cement Group
Bangkok, Thailand
07.2014 - 02.2019
- Maintained relationship to increase sales at existing accounts
- Gave advisors to customers
- Took order, logistic, after sales service
- Managed customer complaints
Education
Bachelor of Arts - South East Asian Studies
Thammasat University
Bangkok, Thailand02-2013
Languages
Thai
English
Timeline
Housekeeping & House Person
Future Inns Hotel
04.2023 - Current
Analyst Officer
Siam Cement Group
03.2019 - 01.2023
Customer Advisor
Siam Cement Group
07.2014 - 02.2019
Bachelor of Arts - South East Asian Studies
Thammasat University