Chayaporn Khajaroen
Halifax,NS
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Future Inns Hotel
05.2024 - Current
- Inspect to ensure all room and common areas are cleaned and maintain standards
- Manage inventory of cleaning supplies and equipment
- Resolve guest complaints related to housekeeping service
- Collaborate with other department
Housekeeping
Future Inns Hotel
04.2023 - 04.2024
- Cleaned guest rooms mid-stay and after departure
- Managed stock guest room amenities
- Removed garbage, recycling, and room service trays
- Cleaned and maintained public areas such as lobbies, hallways, public washroom
- Dusted and polished furniture,Vacuum carpets, clean the windows and mirrors
- Replenished supplies such as soaps, towels, and toilet paper
- Responded to guest requests in timely manner
- Picked up and returned valet laundry items
- Organized and stocked housekeeping carts
- Notified the maintenance department about broken appliances
Analyst Officer
Siam Cement Group
03.2019 - 01.2023
- Analyzed and maintained voice of customer from customer satisfaction survey
- Managed customer voice to propose policy for marketing strategic plan
- Trained service excellence for customer touchpoint
- Managed and designed survey project for internal and adjacent business
Customer Advisor
Siam Cement Group
07.2014 - 02.2019
- Maintained relationship to increase sales at existing accounts
- Gave advisors to customers
- Took order, logistic, after sales service
- Managed customer complaints
Short-Term Intern
Shake Shack
03.2013 - 07.2013
- Made burger and beverage
- Monitored and managed cooking tools and ingredients
- Set up and cleaned work station
Education
Bachelor of Arts - South East Asian Studies
Thammasat University
Bangkok, Thailand02-2013
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Ability to work in fast-paced environments
- Microsoft Applications (words, excel and power point)
Languages
English
Timeline
Housekeeping Supervisor
Future Inns Hotel
05.2024 - Current
Housekeeping
Future Inns Hotel
04.2023 - 04.2024
Analyst Officer
Siam Cement Group
03.2019 - 01.2023
Customer Advisor
Siam Cement Group
07.2014 - 02.2019
Short-Term Intern
Shake Shack
03.2013 - 07.2013
Bachelor of Arts - South East Asian Studies
Thammasat University