Chayenne Nicholas
Los Angeles
Summary
Overall background is proudly customer-service, based. I admire human interaction, running a team, & helping grow to see the same vision as an end result. Hard working, multitasker, organized & always stay ready, so I don't have to GET ready. Motivated & always looking for ways to move up. I thrive in organization, planning, & scheduling.
Overview
12
12
years of professional experience
Work History
Restaurant Front of House Manager
Silverlake Ramen DTLA
Los Angeles, CA
03.2019 - Current
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Managed all dining and online costs by conducting weekly depletion analysis.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- in charge of social media accounts; posting daily content (instagram & tik tok)
- Respond daily to customer reviews across all online platforms (yelp, uber eats, doordash, grubhub, PX, google)
- Merchant portal experience across all food service platforms, accounting for disputes, customer issues, compensations if needed
- Streamlined communication between kitchen and front of house staff for improved workflow efficiency.
- Led team meetings to communicate goals, promote collaboration, and address performance issues effectively.
- Coordinated special events and promotions, driving increased foot traffic and customer engagement.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
Store Trainer
Corner Bakery Cafe
Manhattan Beach, CA
05.2014 - 06.2017
- Rang up purchases.
- Received and processed returns.
- Handled customer complaints and concerns.
- Counted out cash drawers.
- Stocked shelves.
- Trained new hires at in house location & relocating to surrounding opening stores
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Salad Bar / Cashier / Busser
Sweet Tomatoes
Culver City, CA
02.2017 - 03.2018
- Salad Tosser -responsibility to restock on line food -replenish all food that is on line.
- Busser -cleaning tables as needed -restocking table condiments.
- Cashier -cash handling -returns.
- Food Prep -preparing food supply for the whole shift period.
- Train new hires
- Following food safety protocol at all times - ensuring lables are updated
Education
High School Diploma -
Santa Susana High School
Simi Valley, CA2012
STAR certificate (good for 1 year) Alcohol Retailers certificate -
S.T.A.R - undefined
Skills
- Training and Onboarding
- Staffing and Sales Reporting
- Scheduling Staff
- Recruitment and Hiring
- Managing Deliveries
- Service Delivery Management
- Relationship Building
- Profit Optimization
- Anticipating Problems
- Front of House Management
- Delegating Assignments and Tasks
- Menu Pricing and Writing - SETTING UP ONLINE Menu's
Accomplishments
Started as a cashier, moved my way up to Shift Leader my first year. Within the next 8 months i got promoted to Manager, my first year and a half at the business.
Timeline
Restaurant Front of House Manager
Silverlake Ramen DTLA
03.2019 - Current
Salad Bar / Cashier / Busser
Sweet Tomatoes
02.2017 - 03.2018
Store Trainer
Corner Bakery Cafe
05.2014 - 06.2017
STAR certificate (good for 1 year) Alcohol Retailers certificate -
S.T.A.R - undefined
High School Diploma -
Santa Susana High School