Chavone Brown
Ontario
Summary
With several years of experience in management and customer service, I look forward to express how my core values align with the company and demonstrate why my skills will be a great contribution.
Overview
14
14
years of professional experience
Work History
Genius
Apple
11.2019 - Current
- Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
- Support hundreds of customers per day who own Apple product or have software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple’s corporate team.
- Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.
Sales Manager
Nellies Custom Design
09.2015 - 12.2020
- Being the first point of contact for each customer that enters our store
- File and sort paper work for each month, ensuring all documents have been appropriately signed and filled out correctly for accounting purposes
- Discuss jewelry repair options
- Key holder duties (Open and close)
- Actively promote business through networking, handing out flyers and business cards
- Delivered projects and pieces to its respective customers
Footwear Lead
Nike (FOX)
10.2018 - 09.2019
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Executed new training initiative to improve skills and develop leaders from within
- Led employee performance reviews and discussed improvement strategies with each team member
- Partnered with visual merchandisers to develop and implement merchandising plans to guarantee profitability on weekly basis
- Maintained open and professional team relationships to quickly identify and resolve issues
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Communicated store policy violations to upper management to prevent shrinkage and misconduct
- Greeted and assisted all customers daily in high-traffic retailer
Assistant Sales Manager
Woolrich-John Rich&Bros
10.2017 - 03.2018
- Assisted in opening the first flagship Woolrich store in Canada
- Responsible for ensuring our teams success in achieving our stores daily sales targets
- Organized stock room and implemented a system for runners to bring articles of clothing to customers on our sales floor
- Responsible for training and store maintenance
- Assisted with promotion and bringing exposure to our brand new store
Assistant Manager
Footlocker
03.2011 - 11.2017
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Responsible for opening and closing duties (cash float, visual merchandizing, emails, scheduling etc.)
- Handling customer issues and conflict resolution
- Able to prepare sales, accept cash, credit cards or automatic debit payments
- Greets customers upon arrival in a friendly and professional manner to maintain a loyal customer base
- Maintained a clean and orderly environment at all times to ensure safety for customers and co-workers
- Frequently worked within the back room stock, duties include: opening packages, organizing the back room, and creating a floor plan for the new product
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Customer Service Representative
The Beer Store
10.2014 - 07.2015
- Operated forklifts to place skids containing alcohol in appropriate areas
- Ability to process city permits for purchase of product
- Able to prepare sales, accept cash, credit cards or automatic debit payments
- Greets customers upon arrival in a friendly and professional manner to maintain a loyal customer base
- Maintains a clean and orderly environment at all times to ensure safety for customers and co-workers
Education
O.S.S.D - undefined
St. Augustine Secondary School
Certified Rhinoceros6 Software Operator - 3D Printing
Schindler Technologies Corporation
Markham, ON04.2018
Skills
- Customer support
- Solution oriented and strong problem analysis
- Training and mentoring
- Drives engagement from employees
- Highly efficient ability to adapt to fast paced environments
- Conflict management
- Hardware maintenance
- Schedule and Operations management
- Attracts and hires talent for employment
- Extensive computer use and knowledge of programs: Pages, Keynote, Email, MS Word, Excel, PowerPoint
Languages
English
Native or Bilingual
Timeline
Genius
Apple
11.2019 - Current
Footwear Lead
Nike (FOX)
10.2018 - 09.2019
Assistant Sales Manager
Woolrich-John Rich&Bros
10.2017 - 03.2018
Sales Manager
Nellies Custom Design
09.2015 - 12.2020
Customer Service Representative
The Beer Store
10.2014 - 07.2015
Assistant Manager
Footlocker
03.2011 - 11.2017
O.S.S.D - undefined
St. Augustine Secondary School
Certified Rhinoceros6 Software Operator - 3D Printing
Schindler Technologies Corporation
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