Chavelle Sheckleford
Etobicoke,ON
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
City of Richmond Hill
Richmond Hill, Canada
01.2024 - 10.2025
- Efficiently scheduling meetings, conference calls, order office supplies and maintain inventories along with taking minutes.
- Meticulously provide administrative support to the operation, including tasks (i.e., maintaining the registration waitlist file, processing and monitoring cancellation/refund requests, tentative hold lists, and any other tasks assigned).
- Trained new staff on best practices and service protocols, improving team performance.
- Strictly adhere to all cash handling standards, policies, and procedures.
- Complete the daily cash summary report, and prepare daily deposits for pickup.
- Prepare a variety of documentation and statistical information using Excel, Word, and ActiveNet.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Program Administrator
Toronto Family Mediation Services
Toronto, ON
06.2020 - 12.2024
- Managed scheduling and resource allocation for multiple concurrent programs.
- Developed and maintained a comprehensive database of program. participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision-making.
- Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
- Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
- Maintained and updated project related documents.
- Communicated regularly with stakeholders, updating on progress to build support for program.
Education
Behavioural Psychology - Behavioral Sciences
Seneca College of Applied Arts And Technology
King City, ON09-2020
Skills
- Microsoft Office - Word, Excel, Outlook, PowerPoint
- Recreation Management Systems - ActiveNet & CLASS
- Point of Sale, Cash Handling
- Standard of First Aid & CPR C
- HIGH Five Principles of Healthy Child Development
- Written and Oral Communication
- Problem solving and decision-making skills
- time management
- Documentation skills
- Invoice verification
Timeline
Customer Service Coordinator
City of Richmond Hill
01.2024 - 10.2025
Program Administrator
Toronto Family Mediation Services
06.2020 - 12.2024
Behavioural Psychology - Behavioral Sciences
Seneca College of Applied Arts And Technology