Chavelle Sheckleford
Etobicoke,ON
Summary
Dynamic Customer Service Representative with a proven track record at the City of Richmond Hill, excelling in records management and data preservation. Adept at analytical problem-solving and clear communication, ensuring accurate documentation and exceptional service delivery.Proficient in POS technology, I thrive on solving problems and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
City of Richmond Hill
Richmond Hill, Canada
04.2024 - Current
- Open, sort, distribute facility mail and post office boxes
- Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
- Creating and processing facility bookings
- Create rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
- Update and maintain Archives (files) and prepare files for offsite storage
- Complete daily cash summary report and prepare daily deposits for pick up
- Provide secretarial/administrative support, including creating meetings and taking minutes for meetings
- Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet
Customer Service and Records Clerk
City of Mississauga
Mississauga, Canada
01.2021 - 04.2024
- Create new files.
- Locate and recover files.
- Verify each permit application for correct close dates and proper classification.
- Purge records, eliminate duplications, and place drawings into rolls.
- Records management support, entering and editing close dates in the computer, refilling microfiche images, correspondence, and conducting searches of overdue files and rolls.
Education
Behavioural Psychology - Behavioral Sciences
Seneca College of Applied Arts And Technology
King City, ON09-2020
Skills
- Proficient In POS Technology
- CPR certified
- Clear Verbal and Written Communication
- Analytical Problem-Solving
- Data entry
- Information organization
- Records Management
- Data Preservation
References
References available upon request.
Timeline
Customer Service Representative
City of Richmond Hill
04.2024 - Current
Customer Service and Records Clerk
City of Mississauga
01.2021 - 04.2024
Behavioural Psychology - Behavioral Sciences
Seneca College of Applied Arts And Technology
Similar Profiles
Vithya VelnathanVithya Velnathan
Marketing and Social Media Coordinator at City of Richmond HillMarketing and Social Media Coordinator at City of Richmond Hill
Christian LevyChristian Levy
Water/Waste Water Operator at City Of Richmond HillWater/Waste Water Operator at City Of Richmond Hill
Shayna Meimandi KhajehShayna Meimandi Khajeh
First Aid Instructor at City Of Richmond HillFirst Aid Instructor at City Of Richmond Hill