Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Chavannes Clarens

Montreal,QC

Summary

  • Dedicated airline operations professional with expertise in flight coordination and customer service. Proven ability to resolve issues and enhance passenger satisfaction while ensuring efficient logistics.
  • Versatile airline ticket agent recognized for strong customer relationship management and effective communication skills. Demonstrated ability to adapt to changing situations, providing timely solutions and maintaining high service standards.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Airline Ticket Agent

JFK
Queens, New York
10.2023 - 03.2025
  • Greet and assist passengers with ticketing, check-in, and general inquiries. Emphasize your ability to provide friendly and informative service.
  • Communicated effectively with team members throughout shift changes.
  • Coordinated with airlines to ensure that all passengers were properly boarded on flights.
  • Processed payments for tickets and checked passengers in for their flights.
  • Tag and check baggage, ensuring proper weight and security compliance.
  • Printed itineraries and tickets for passengers each day.
  • Address customer concerns and resolve issues related to ticketing, baggage, or other travel-related matters.
  • Provided customers with accurate directions to the airport terminal.
  • Researched alternate routes for passengers if their original itinerary was cancelled or delayed.
  • Provide up-to-date information on schedules, fares, and routing, as well as handle any flight changes or disruptions.
  • Advised customers on available discounts based on loyalty program status or other promotions.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Performed additional duties such as restocking supplies or helping out in other areas of the airport when necessary.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Verified passenger identification documents prior to boarding flights.

Flight Coordinator Specialist

JFK
New York, Queens
08.2023 - 03.2025
  • Organized post-flight activities such as arranging ground transportation, refueling aircraft, cleaning, catering, cabins, and unloading luggage, as well as other necessary services for each flight.
  • Reviewed incoming messages relating to flight operations and took necessary actions accordingly.
  • Monitored flight schedules and arrival and departure times to ensure punctuality.
  • Recommended flight plan alternatives and coordinated aircraft diversions.
  • Responded quickly to any requests from pilots or cabin crews during flights.
  • Monitored aircraft performance to ensure safety and efficiency in flight operations.
  • Assisted pilots with pre-flight preparations and post-flight debriefings.
  • Provided technical support for aircraft systems during emergency situations.
  • Resolved conflicts between passengers related to seating arrangements or baggage allowance.
  • Provided assistance to passengers during boarding process at airports.

Cleaner Supervisor

JFK
New York, Queens
06.2022 - 04.2023
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Stay up-to-date with industry developments by attending seminars or reading professional publications.
  • Work closely with management to develop strategies for improving cleaning services across common areas.
  • Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
  • Train new cleaners on job procedures, safety protocols and proper use of cleaning products and equipment.
  • Supervise and coordinate the daily cleaning activities in assigned areas, ensuring all tasks are completed to a high standard.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Verified each completed room against standard plans to maintain consistency.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Managed team of employees, daily progress reports and overall project planning.

Server Assistant

Delta ONE Lounge / JFK
New York, Queens
01.2022 - 05.2022
  • Greeted guests and answered any questions they had about the menu.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Ensured that all utensils were sanitized properly before use.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Followed health code standards while handling food and beverage items.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Participated in weekly meetings with management team to discuss operational goals.
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Asked customers about meals to assess satisfaction and collect vital feedback.

Delivery Driver

Amazon Delivery Driver
New York, Long Island
04.2021 - 12.2021
  • Checked tires for proper inflation before leaving on each route.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Received daily delivery instructions and route assignments from dispatch.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.

Shipping and Receiving Lead

Warehouse Group Sale
New York, Brooklyn
10.2020 - 03.2021
  • Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Provided assistance with loading and unloading trailers as needed.
  • Completed necessary paperwork for tracking shipments throughout the delivery process.
  • Reported any damaged or defective items to supervisor immediately upon discovery.
  • Prepared documentation to track and report on damaged or missing items.
  • In charge of coordinating product movements and storage locations.
  • Unloaded trucks using pallet jacks, dollies and hand carts.
  • Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Transported items between departments using forklifts or electric pallet jacks.

Assistant Lobby Manager

Sami's Kabab House
New York, Queens
05.2020 - 10.2020
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Created new menu items based on customer feedback and industry trends.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Assisted with kitchen preparation during peak times as needed.
  • Updated computer systems with new pricing and daily food specials.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Kitchen Prep Cook

Old Town Bar Restaurant
New York, Manhattan
02.2018 - 02.2020
  • Communicated effectively with team members about daily tasks assignments schedule changes special requests.
  • Organized workstations with appropriate supplies tools and equipment for efficient workflow.
  • Received and stored food and supplies.
  • Stored food in designated containers and storage areas following wrapping labeling dating and rotation procedures.
  • Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Prepared ingredients for meals according to recipes and menus.

  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Made meals in accordance with company standards and requirements.
  • Monitored temperatures of ovens, grills, fryers, broilers, steam kettles, to ensure proper cooking times.
  • Assisted in training new cooks on standard operating procedures safety protocols equipment usage dish preparation methods.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.

Education

Associate's Degree - Computer Networking

Centre Formation Professionelle Haiti
Haiti, Port-au-Prince
09-2014

Skills

  • Flight operations coordination
  • Customer relationship management
  • Airline operations
  • Availability to work in any weather
  • Passenger services management
  • Problem solving
  • Food preparation
  • Knowledge of different learning styles

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Limited

Affiliations

  • I learn how to communicate effectively
  • I show empathy
  • I listen rather than judge and i understand other's point of view
  • I practice patience and take responsibility for my actions

References

References available upon request.

Timeline

Airline Ticket Agent

JFK
10.2023 - 03.2025

Flight Coordinator Specialist

JFK
08.2023 - 03.2025

Cleaner Supervisor

JFK
06.2022 - 04.2023

Server Assistant

Delta ONE Lounge / JFK
01.2022 - 05.2022

Delivery Driver

Amazon Delivery Driver
04.2021 - 12.2021

Shipping and Receiving Lead

Warehouse Group Sale
10.2020 - 03.2021

Assistant Lobby Manager

Sami's Kabab House
05.2020 - 10.2020

Kitchen Prep Cook

Old Town Bar Restaurant
02.2018 - 02.2020

Associate's Degree - Computer Networking

Centre Formation Professionelle Haiti

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Chavannes Clarens