Chau (Lena) Ninh
Burnaby,BC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Ardene
04.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Key Holder/ Supervisor
Bath and Body Work (Metrotown)
06.2021 - 12.2023
- Opening and closing the Store every day and made sure the store is always clean and properly organized
- Analyzing the business (monthly, weekly and quarterly), managing the sale throughout the day, handling the payroll tools
- Maintaining up-to-date knowledge of all sale promotions, performing and demonstrating to all the customers
- Greeting customers with a smile and encouraged feedback from their shopping experience
- Responding to Email and phone calls, updating significant events from the head office
- Supervising, assigning tasks to all the associates, and making sure they are doing the job properly
- Assuming managerial responsibilities in the event of management absentees
- Protecting and increasing the sales in the individual segments, organized the business analysis, and reached out the target of the store with the highest goal in the district (increased 101% sales in the MEGA days approximate $20,000).
Supervisor
Ceci Cela Vietnam
06.2017 - 10.2018
- Woman Fashion's "A dose of Feminine" brand was established in 2014 in Vietnam.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled all merchandise with care and packed customer bags neatly .
- Demonstrated outstanding customer service skills by serving as the main point of contact with customers.
- Successfully sold an average of 100M VND - nearly $6000 in Canadian Dollars (target was 80M) in sales monthly and 95% positive customers feedback.
Education
Marketing Management -
Langara College
04.2022
Skills
- Leadership
- Working under pressure
- Retail Sales
- Excellent Communication
- Teamwork
- Microsoft Word
- Customer Service
- Time Management
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Store Opening and Closing
- Customer Service Management
- Staff Supervision
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Assistant Store Manager
Ardene
04.2024 - Current
Key Holder/ Supervisor
Bath and Body Work (Metrotown)
06.2021 - 12.2023
Supervisor
Ceci Cela Vietnam
06.2017 - 10.2018
Marketing Management -
Langara College
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