Chaula Patel

• Challenges:

My roles present numerous challenges, including time management, multitasking, communication, and staying organized amidst changing priorities and expectations. I often involve juggling multiple tasks. Additionally, adapting to new technologies and procedures, managing stress, and resolving conflicts can be significant hurdles.

• Responsibility:

AISH & IS Management Team, AISH Delivery Services Staff, Career and Employment Consultants (CEC), Child Support Services Team (CSS), and Supports and Financial Services Team (SFSC).

Taking care of DIMG, calls, PID creation, file creation, Ei print, downloading emails, C19/99 reports, invoices, and other admin tasks.

• Action:

To achieve my goal, I am balancing numerous responsibilities. I always try to complete the task before the deadline.

• Result:

I have the ability to manage multiple tasks and work under tight deadlines. As a result of my efficiency at work, I got a chance to cover the supervisor's work.

I supervise the Administrative Support Team.

I oversee daily operations, including assigning work, approving time, managing absences, and coordinating schedules for staff in hybrid arrangements.

Track expenditures, handle procurement, and invoicing through 1GX. I am an NPO coder.

• Job Description:
  o Data analysis of courier scheduling.
  o Taking care of all zones of Ireland and Australia, are running smoothly and analysis for that.
  o Taking care that all zones have enough courier or not, if not then working on that zone closely and create new open shifts for courier.
  o Publish the required courier shifts for the whole week.

• Job Description:
  o Handling live courier chats, inbound and outbound calls regarding the live orders.
  o Resolving couriers and customer’s query in challenging conditions. Complete the task within the stipulated time.
  o Co-ordination with the internal team members. Ability to work on special tasks.

• Job Description: Cashier.

• Job Description: Cashier, Customer Service.

• Job Description: Marketing for the Credit Card.

• I owned boutique for about 7 years (2010-2018), which allowed me to develop customer relations and communications skill.

• Job Description:
  ▪ Handling Customer Care. Assist walk-in customers and complete their files with all needed updated documents.
  ▪ Taking care of other admin work.
  ▪ Preparation of monthly business data for Gujarat, operational issues and resolving customer’s queries.
• Achievement:

I received a Silver Medal from Fullerton India Credit Co.. Ltd. for my best performance.

• Job Description:

Assist walk-in customers. Fulfill customer requirements, such as the No Objection Certificate, welcome letter, and other statements.
Preparation of monthly business data, resolving operational issues, and customer queries.

• Achievement:

I received OFFICER GRADE-1 certificate from “KELLY Services India Pvt. Ltd.” on behalf of “GE Money”

• Job Description:
  o Assist walk-in customers. Fulfill customer requirements like No Objection Certificate, welcome letter & other Statements.
  o Preparation of monthly business data. Resolving operational issues. Completed customers file with all updated documents and prepare the data for that.