Chau Nguyen
Nanaimo,BC
Summary
Driven with more than three years of experience in Hospitality industry. Identified as a professional, supportive and responsible individual and a quick-thinking, practical problem-solver. Strong and positive teamwork attitude in a diverse and multicultural work environment. Detail-oriented team player with strong organizational skills, flexible to meet company job requirements.
Overview
5
5
years of professional experience
Work History
Supervisor
Subway
08.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained compliance with company policies, objectives, and communication goals.
Food and Beverage Server
White Spot
03.2023 - 10.2023
- Adhered to health and safety standards while handling food and beverages.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
Food and Beverage Supervisor
Kim's Korean BBQ House
08.2021 - 12.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores
F&B Manager Trainee
The Discovery Room
09.2019 - 05.2021
- Served the President of University and special guests; provided professional wine and fine dining services.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt service.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Discussed alternative selections with staff for guests with food allergies or gluten-free requests.
Nail Technician
Beyond Beauty Bar
03.2020 - 07.2020
- Provided high-quality manicures, pedicures, and massages.
- Evaluated the condition of clients' nails and advise them on proper care.
- Established strong client relationships through exceptional customer service and communication skills.
Education
Diploma - Hospitality Management
Vancouver Island University
09.2021
Skills
- Bilingual: English and Vietnamese
- Efficiency at Microsoft Office
- Calm under stress
- Multi-tasking
- Time management
- Reliable and professional
- Organized
- Flexible and fast learner
- Both team player and independent worker
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Food and Beverage Server
White Spot
03.2023 - 10.2023
Supervisor
Subway
08.2022 - Current
Food and Beverage Supervisor
Kim's Korean BBQ House
08.2021 - 12.2021
Nail Technician
Beyond Beauty Bar
03.2020 - 07.2020
F&B Manager Trainee
The Discovery Room
09.2019 - 05.2021
Diploma - Hospitality Management
Vancouver Island University