Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chau Nguyen

Nanaimo,BC

Summary

Driven with more than three years of experience in Hospitality industry. Identified as a professional, supportive and responsible individual and a quick-thinking, practical problem-solver. Strong and positive teamwork attitude in a diverse and multicultural work environment. Detail-oriented team player with strong organizational skills, flexible to meet company job requirements.

Overview

5
5
years of professional experience

Work History

Supervisor

Subway
08.2022 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained compliance with company policies, objectives, and communication goals.

Food and Beverage Server

White Spot
03.2023 - 10.2023
  • Adhered to health and safety standards while handling food and beverages.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.

Food and Beverage Supervisor

Kim's Korean BBQ House
08.2021 - 12.2021
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores

F&B Manager Trainee

The Discovery Room
09.2019 - 05.2021
  • Served the President of University and special guests; provided professional wine and fine dining services.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt service.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Discussed alternative selections with staff for guests with food allergies or gluten-free requests.

Nail Technician

Beyond Beauty Bar
03.2020 - 07.2020
  • Provided high-quality manicures, pedicures, and massages.
  • Evaluated the condition of clients' nails and advise them on proper care.
  • Established strong client relationships through exceptional customer service and communication skills.

Education

Diploma - Hospitality Management

Vancouver Island University
09.2021

Skills

  • Bilingual: English and Vietnamese
  • Efficiency at Microsoft Office
  • Calm under stress
  • Multi-tasking
  • Time management
  • Reliable and professional
  • Organized
  • Flexible and fast learner
  • Both team player and independent worker

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Food and Beverage Server

White Spot
03.2023 - 10.2023

Supervisor

Subway
08.2022 - Current

Food and Beverage Supervisor

Kim's Korean BBQ House
08.2021 - 12.2021

Nail Technician

Beyond Beauty Bar
03.2020 - 07.2020

F&B Manager Trainee

The Discovery Room
09.2019 - 05.2021

Diploma - Hospitality Management

Vancouver Island University

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Chau Nguyen