Chau Le
Ajax,ON
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Quality and Compliance Agent
Mintz Global Screening
06.2021 - Current
- Coordinated responses to inquiries from external auditors or regulators promptly, demonstrating commitment to transparency.
- Collaborated with cross-functional teams to establish a culture of accountability and adherence to compliance standards.
- Facilitated open communication channels with regulatory bodies, maintaining positive relationships that fostered cooperation and trust.
- Supported management during internal audits, contributing valuable insights on areas requiring attention or improvement.
Debt Consultant
Total Credit Recovery
10.2014 - 03.2020
- Enhanced team productivity by providing ongoing training and support to junior debt consultants.
- Fostered strong relationships with clients, leading to high satisfaction levels and referrals.
- Reduced client debt by negotiating settlements and restructuring payment plans.
- Contributed to company growth through identifying opportunities for expanding services offered to new markets.
Quality and Compliance Agent
Total Credit Recovery
12.2009 - 10.2014
- Boosted customer satisfaction by providing feedback to agents on their strengths and areas for improvement.
- Kept abreast of industry best practices by attending relevant training sessions, webinars, and conferences, incorporating new learnings into call monitoring strategies.
- Maintained accurate records of monitored calls, ensuring data integrity for future reference and reporting purposes.
Administrative Assistant
Royal Sponge Manufacturing Ltd.
08.2005 - 05.2007
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Business Management Diploma
Humber College
Toronto, ON08.2004
Skills
Microsoft Office Suite
Data Management
Bookkeeping
Office Administration
Language - English and Vietnamese
Computer Proficiency
Timeline
Quality and Compliance Agent
Mintz Global Screening
06.2021 - Current
Debt Consultant
Total Credit Recovery
10.2014 - 03.2020
Quality and Compliance Agent
Total Credit Recovery
12.2009 - 10.2014
Administrative Assistant
Royal Sponge Manufacturing Ltd.
08.2005 - 05.2007
Business Management Diploma
Humber College
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