Emma Pham
Ottawa,Canada
Summary
Dedicated customer service professional ensuring positive guest experiences through effective communication and task management. Responsible for stock management and committed to delivering high-quality service, focusing on creating memorable interactions for every customer.
Overview
2
2
years of professional experience
Work History
Server/Barista
New Pho Bo Ga La
Ottawa, Canada
01.2025 - 02.2026
- Anticipated customer needs and responded promptly to enhance overall service experience.
- Interacted with customers in friendly, professional manner to build rapport and foster positive relationships.
- Monitored stock levels and replenished supplies to maintain operational efficiency and support service delivery.
- Performed closing shift duties, maintaining cleanliness and conducting thorough checks before closing
Math Tutor
Freelance
Ottawa, Canada
10.2023 - 09.2025
- Collaborated with elementary students to improve understanding of mathematical concepts.
- Communicated effectively and demonstrated patience to foster a supportive learning environment.
- Developed personalized lesson plans for diverse student learning needs.
Receptionist
Amore Nails and Spa
Ottawa, ON
12.2023 - 07.2024
- Greeted visitors warmly, fostering a welcoming environment.
- Responded to inquiries efficiently and friendly, enhancing customer satisfaction.
- Processed cash and credit card payments accurately, ensuring financial transactions were handled smoothly.
Education
BACHELOR OF SCIENCE (B.S.) - BIOCHEMISTRY
University of Ottawa
Ottawa05-2029
Skills
- Customer service
- Cash handling
- Inventory management
- Supply restocking
- Task management
- Detail orientation
- Computer skills
- Work ethic
- Communication skills
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Server/Barista
New Pho Bo Ga La
01.2025 - 02.2026
Receptionist
Amore Nails and Spa
12.2023 - 07.2024
Math Tutor
Freelance
10.2023 - 09.2025
BACHELOR OF SCIENCE (B.S.) - BIOCHEMISTRY
University of Ottawa