Chatntelle Hilmayer
Ridgeway,ON
Summary
Dynamic professional with extensive experience at Lefty’s, excelling in customer service and support. Proven ability to multitask and resolve complaints effectively, enhancing guest relations. Skilled in cash handling and decision making, consistently maintaining high service standards. Successfully increased sales by upselling premium products, demonstrating attention to detail and strong team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waitress
Lefty’s
02.2024 - 08.2024
- Maintained high service standards during peak periods and high-pressure situations.
- Demonstrated strong multitasking skills by efficiently managing multiple tables and orders.
- Ensured cleanliness and a welcoming atmosphere to enhance guest experiences.
- Addressed difficult customers calmly during busy shifts.
- Operated cash registers and credit card machines, ensuring accurate transactions.
- Fostered collaboration through effective communication among team members during shifts.
- Delivered efficient service consistently alongside team in busy hours.
- Built rapport with regular customers through friendly interactions and attentiveness.
Bartender
Harbourfront Inn
08.2021 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Personal Support Worker
Northland Pointe
08.2017 - 09.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Waitress
S-Bend
11.1998 - 04.2010
- Maintained cleanliness and stock in server areas to optimize operational efficiency.
- Ensured customer satisfaction through timely check-ins for food and beverage needs.
- Accurately managed cash transactions, providing correct change when required.
- Quickly learned new menu items to deliver informed recommendations to guests.
- Demonstrated strong multitasking skills while balancing multiple tables and orders.
- Handled high-pressure situations with composure, upholding excellent service standards.
- Monitored patrons' alcohol intake to maintain appropriate levels and address inappropriate behavior.
- Increased sales by effectively upselling higher-end products to customers.
Education
Nursing
DSBN
Port Colborne, ON06.2017
Skills
- Customer service and support
- Multitasking abilities
- Guest relations
- Team collaboration
- Cash handling
- Decision making
- Complaint resolution
- Attention to detail
- Order taking
- Safe food handling
- Customer service
- Cash handling
Certification
Gentle, persuasive approaches GPA
First Aid CPR
WHMIS
Fire extinguisher training
Clean hands certificate
IPAC core competencies
Ostomy Learning Session
Germ prevention
Worker safety in four steps
Mental health first aid
Smart serve
Timeline
Waitress
Lefty’s
02.2024 - 08.2024
Bartender
Harbourfront Inn
08.2021 - 09.2023
Personal Support Worker
Northland Pointe
08.2017 - 09.2019
Waitress
S-Bend
11.1998 - 04.2010
Nursing
DSBN