Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chaterine Alborte

North York,Canada

Summary

Diligent medical assistant with a strong background in medical office operations and patient care coordination. Proficient in managing electronic health records and effectively communicating with both patients and healthcare providers. Prioritizes teamwork and adaptability, showcasing excellent organizational skills and a patient-centered approach. With proven success in fast-paced office settings. Hardworking team player experienced in completing various clerical tasks and providing staff support. Demonstrates responsibility, punctuality, and productivity even when working with little to no supervision.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Clearview Institute
02.2018 - Current
  • Ensure that I provide high-standard care for each patient
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduling and confirming appointments, eye surgeries, and coordinating with family members
  • Responsible for maintaining the smooth running and operation of all administrative activities in a busy medical practice
  • Helping the doctors and medical staff by managing their administrative and secretarial duties
  • Answer emails, phone inquiries, incoming and outgoing faxes, and transfer phone calls to a designated person
  • Scheduled surgeons, Optometrist, and nurses weekly surgery and regular schedule
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensure that the facility is well maintained and clean by sanitizing every patient visit
  • Send and receive the parcel to the designated address

Physiotherapy Assistant

CLOSING THE GAP HEALTHCARE GROUP
08.2013 - 02.2019
  • Provide guidelines and support to the patient with appropriate treatments to relieve them from physical infirmities
  • Supervised and maintained equipment inventories
  • Implement treatment component plans under the instructions of the physiotherapist
  • Assist patients in perceptual, individual cognitive, and physical programs and record patient case notes and reports
  • Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
  • Utilized modalities such as heat/cold packs or ultrasound machines when appropriate, maximizing therapeutic benefits for each patient session attended.
  • Educated patients on proper body mechanics to prevent injuries and promote optimal functioning.
  • Assisted in the rehabilitation process for post-surgery patients, promoting faster recovery times and improved functionality.
  • Maintained accurate records of patient progress, allowing for informed adjustments to treatment plans as necessary.
  • Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
  • Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
  • Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
  • Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
  • Engaged with family members of patients as needed, providing education on home exercises and strategies for continued progress outside the clinic setting.
  • Communicated with physicians to provide updates on patient care.
  • Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.

Medical Office Assistant

KMH Diagnostics Centre
02.2011 - 04.2017
  • Ensure tasks including New bookings, Rescheduling, Cancellation, Arrivals and Upload Reports are completed on time
  • Greet patients and visitors as they arrive
  • Act as a first point of contact for patients during their in-clinic experience
  • Maintain accurate patient records and ensure all required forms and documentation are completed per check-in protocols
  • Protect patients' rights by maintaining confidentiality of personal and financial information
  • Collaborate with internal teams to provide and gather information, enabling patient requirements to be dealt with

Medical Assistant Administrative

Lawrence Medical Centre
02.2011 - 04.2017
  • Company Overview: (Part-time)
  • Answering telephone calls and dealing with face-to-face inquiries
  • Politely greeting patients and visitors to the clinic
  • Dealing with all requests efficiently and courteously
  • Answering emails, faxes, and letters and forwarding them to the relevant parties
  • In charge of the doctor's diary
  • Scheduling appointments for patients
  • Maintaining a clean reception area to show a professional image
  • Check the patient's blood pressure, height, and weight (vital signs)
  • Updating the computer system with appointments and personal details
  • Making sure that the appointment system runs smoothly
  • (Part-time)

Education

Diploma - Physiotherapy Assistant( with Honour)

Everest College

Skills

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced team environment
  • Very good performance and attendance record
  • Ability to multitask and organized heavy workload
  • Ability to prioritize urgent needs
  • Provides administrative support
  • Computer skills (Word, Excel, Outlook) Typing speed of 45 wpm
  • Phone and Email Etiquette
  • Problem-Solving
  • Understanding of medical terminology

Certification

  • Geriatric Rehabilitation Certificates, 2011
  • Standard First Aid and CPR Training, 2020
  • Accessible customer service training for CCAC's, 2015

Timeline

Medical Office Assistant

Clearview Institute
02.2018 - Current

Physiotherapy Assistant

CLOSING THE GAP HEALTHCARE GROUP
08.2013 - 02.2019

Medical Office Assistant

KMH Diagnostics Centre
02.2011 - 04.2017

Medical Assistant Administrative

Lawrence Medical Centre
02.2011 - 04.2017

Diploma - Physiotherapy Assistant( with Honour)

Everest College

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Chaterine Alborte