CHATEENYA BHARDWAJ
Surrey,Canada
Summary
Vigilant, compassionate, and safety-focused professional with strong experience in emergency response, de-escalation, and customer service. Currently a Flight Attendant with Air Canada, bringing hands-on knowledge in regulatory compliance, crisis management, and working with vulnerable individuals. Recently licensed as a Security Guard in British Columbia and seeking to contribute to national safety and public service through GardaWorld’s CBSA security team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
10.2024 - Current
- Ensured passenger and crew safety through vigilant monitoring and emergency readiness.
- Trained in aircraft evacuations, first aid, and threat response protocols.
- Demonstrated empathy and professionalism when managing passengers in high-stress or emergency situations.
- Communicated clearly with diverse individuals, often under pressure.
- Adhered to Transport Canada regulations and security protocols.
Customer Service Representative
Walmart Canada
03.2018 - 10.2024
- Acted as brand ambassador, resolving high-volume customer inquiries across multiple platforms (phone, email, social media)
- Handled customer concerns including escalations and conflict resolution.
- Maintained a calm and courteous approach under pressure.
- Built rapport with customers and internal teams to efficiently solve problems.
Home Caregiver
Private Home Care
01.2024 - 06.2024
- Ensured a safe and hazard-free environment for vulnerable individuals.
- Applied PPE and health & safety procedures during care delivery.
- Supported individuals in stressful and emotional situations with patience and compassion.
Education
Diploma - Accounting And Finance
Kwantlen Polytechnic University
05.2022
Skills
- Security Procedures & Emergency Response
- Conflict Resolution & De-escalation
- Situational Awareness & Hazard Identification
- First Aid & Crisis Management
- Strong Interpersonal & Communication Skills
- Customer-Centered Service
- Report Writing & Incident Documentation
Certification
- British Columbia Security Guard Licence – (Active)
- Standard First Aid & CPR– Certified
- Initial Flight Attendant Safety & Emergency Training – Air Canada
- Diploma in Accounting – Kwantlen Polytechnic University
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Flight Attendant
Air Canada
10.2024 - Current
Home Caregiver
Private Home Care
01.2024 - 06.2024
Customer Service Representative
Walmart Canada
03.2018 - 10.2024
Diploma - Accounting And Finance
Kwantlen Polytechnic University
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