Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chasticy Gonzales

Carson

Summary

Driven professional with extensive experience in airline customer service and operations, notably with Envoy Airlines. Excelled in roles requiring problem resolution and computer proficiency, enhancing boarding efficiency and customer satisfaction. Providing a welcoming, caring atmosphere and always striving to elevate the customers experience.

Overview

6
6
years of professional experience

Work History

Gate Service Agent

Envoy Airlines
06.2023 - Current
  • Resolving guest concerns and involving leadership when necessary
  • Displayed friendly, outgoing, and energetic behavior to create a memorable experience for guests.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Premium Services Greeter/ VIP Driver Agent

Envoy Airlines
10.2022 - 06.2023
  • Upheld high standards of professionalism and discretion when working with high-valued clients.
  • Checked in with dispatch service and updated with current location. Stowed passenger items with care and concern to avoid damage or displeasure with handling
  • Verified identification and travel documents to efficiently board passengers for on-time departure.

Airport Operations Supervisor

G2 Secured Staff
11.2020 - 10.2022
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Wheelchair Agent

S.a.s. Services Group
09.2018 - 11.2020
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.

Education

Medical Billing

SoCal Roc
Torrance, CA

Skills

  • Customer Service
  • Problem Resolution
  • Computer Proficiency
  • Airport safety regulations

Timeline

Gate Service Agent

Envoy Airlines
06.2023 - Current

Premium Services Greeter/ VIP Driver Agent

Envoy Airlines
10.2022 - 06.2023

Airport Operations Supervisor

G2 Secured Staff
11.2020 - 10.2022

Wheelchair Agent

S.a.s. Services Group
09.2018 - 11.2020

Medical Billing

SoCal Roc

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Chasticy Gonzales