CHASITY ANOZIA
North York
Summary
Experienced human resource professional with extensive knowledge across various functions of human resources. Skilled in building and nurturing positive relationships with employees and management. Demonstrated ability to organize and ensure compliance with relevant laws and regulations. Exceptional communication skills for coordinating projects and fostering team collaboration. Possess a solid understanding of project management principles and quickly learn new tools and methodologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Coordinator
NETCO
01.2020 - 01.2023
- Managed stakeholder expectations by communicating progress updates, risks, and issues in a timely manner, ensuring successful project delivery
- Collaborated with cross-functional teams to ensure successful project delivery, enhancing team efficiency by90%
- Maintained an organized system of records, including contracts, invoices, and change orders, improving document accessibility and accuracy by100%
Project Officer
LITTLE LUXE LIFESTYLE COMPANY
01.2017 - 01.2019
- Identified, reviewed, and selected vendors and consultants to meet project needs, ensuring timely and cost-effective solutions
- Reported project status on budget, resources, technical issues, and customer satisfaction, achieving100% project completion rate
- Resolved conflicts among stakeholders by providing creative solutions, enhancing team collaboration and project efficiency by80%
Customer Service Representative - Financial Services
UNITED BANK FOR AFRICA
01.2014 - 01.2016
- Processed customer information using database software for account management, achieving a70% increase in customer satisfaction by providing personalized customer service and resolving issues promptly
- Tracked all incoming calls and emails from customers using CRM software applications, improving response time by95%
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts, resulting in a65% reduction in customer complaints
Education
Graduate Certificate - Human Resources Management
George Brown College
08-2025
Graduate Certificate - Project Management
Conestoga College
04-2024
Master’s Degree - Conflict Resolution and Peace Studies
NOUN
01.2020
Bachelor’s Degree - Political Science
University of Abuja
03-2012
Skills
- Project Management
- Human Resources
- Software Proficiency - Asana, Jira, MS Projects, SQL
- MS Office Suite
- CRM
- Employee relations
- Team Collaboration
- Project Coordination
Certification
- Human Leadership - LinkedIn
- Project Management Professional (PMP) - Project Management Institute
Timeline
Project Coordinator
NETCO
01.2020 - 01.2023
Project Officer
LITTLE LUXE LIFESTYLE COMPANY
01.2017 - 01.2019
Customer Service Representative - Financial Services
UNITED BANK FOR AFRICA
01.2014 - 01.2016
Graduate Certificate - Human Resources Management
George Brown College
Graduate Certificate - Project Management
Conestoga College
Master’s Degree - Conflict Resolution and Peace Studies
NOUN
Bachelor’s Degree - Political Science
University of Abuja
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