Chashma Mohammad Akram
Etobicoke
Summary
Dedicated and community-driven professional with a strong background in food security, customer service, and volunteer coordination, seeking to leverage over 5 years of frontline and leadership experience to manage the Albion Library Community Food Space. I'm committed to fostering inclusive, dignified support systems, and bring hands-on knowledge of food bank operations, volunteer supervision, and community outreach. Passionate about creating equitable access to resources and strengthening community partnerships to enhance the impact of food programs
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relief Staff
North York Harvest Food Bank
09.2024 - Current
- Provided flexible, on-call support across various food programs and sites, ensuring seamless service delivery during staff absences
- Adapted quickly to diverse program environments and tasks, including client intake, food distribution, volunteer support, and inventory coordination
- Acted as the first point of contact for North York Harvest Food Bank referral line, assisting individuals from diverse backgrounds in accessing NYHFB services and connecting them with appropriate community and social support resources
- Frequently stepped in to cover for managers, overseeing daily operations and supporting team coordination in their absence
Sales Associate
Ardene
09.2019 - Current
- Frequently stepped in to cover managerial duties, including opening/closing the store, supervising staff, and handling customer escalations
- Contributed to store success through consistent teamwork, strong product knowledge, and attention to detail
- Delivered exceptional customer service by creating welcoming first impressions for both new and returning shoppers
Community Food Space Trainee
North York Harvest Food Bank
06.2024 - 08.2024
- Facilitated food bank drop-in services to diverse populations, including client intake and the preparation and distribution of food hampers
- Supported the planning and delivery of community markets and outreach events
- Supervised and guided volunteers to ensure smooth, respectful, and efficient service operations
- Worked alongside Food Space managers, overseeing daily operations and supporting team coordination
- Demonstrated adaptability by working both independently and collaboratively in a fast-paced, inclusive, and community-centered environment
Sales Associate
Value Mobile
02.2023 - 06.2023
- Guided customers in selecting optimal mobile plans by clearly explaining the advantages of services from Fido, Rogers, Freedom, and Chatr
- Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
Crew Trainer
McDonalds
09.2017 - 12.2019
- Trained new hires on workplace safety, emergency situations and all areas of customer service
- Lead hands on training for multiple areas of service and provided assessments to review progress
- Consistently enforced high quality performance standards through efficient performance operating POS systems, cash handling, customer service, ordering taking and fulfillment
Education
Certificate - Community Engagement, Leadership and Development
TMU: The Chang School of Continuing Education
Toronto, ON06-2025
Associate of Applied Science - Nutrition and Food
Toronto Metropolitan University
Toronto, ON04.2024
High School Diploma - undefined
West Humber Collegiate Institute
Toronto, ON06.2019
Skills
- Goal oriented
- Teamwork and Collaboration
- Conflict resolution
- Relationship Building
- Verbal and Written Communication
- Organized and Efficient
Certification
Advanced FST. Food and safety management [Traincan] [2021]
Timeline
Relief Staff
North York Harvest Food Bank
09.2024 - Current
Community Food Space Trainee
North York Harvest Food Bank
06.2024 - 08.2024
Sales Associate
Value Mobile
02.2023 - 06.2023
Sales Associate
Ardene
09.2019 - Current
Crew Trainer
McDonalds
09.2017 - 12.2019
High School Diploma - undefined
West Humber Collegiate Institute
Certificate - Community Engagement, Leadership and Development
TMU: The Chang School of Continuing Education
Associate of Applied Science - Nutrition and Food
Toronto Metropolitan University
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