Adept at fostering positive guest experiences, I excelled in roles at San Juan Oaks Golf Course and Tres Pinos Inn, demonstrating strong customer service and problem-solving skills. Known for reliability and a teamwork-driven approach, I significantly contributed to operational efficiency and customer satisfaction, mastering multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cart Attendant
San Juan Oaks Golf Course
05.2024 - 09.2024
Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Shut down facility daily by turning off lights, storing equipment and locking doors.
Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
Used an automatic picking cart and hand picker to recover range balls.
Host
Tres Pinos Inn
07.2022 - 01.2024
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Completed daily side work and opening and closing duties without fail.
Monitored seating area and checked restrooms regularly to keep spotless.
California Clinical Laboratory Scientist II at French Hospital Medical CenterCalifornia Clinical Laboratory Scientist II at French Hospital Medical Center