Chase Heira
Quality Agent & Production Warehouse
Greater Sudbury,ON
Summary
Results-driven customer service professional with 5 years of experience in retail store cleanliness operations and warehouse production management, is seeking long-term career opportunities in Greater Sudbury area.
Overview
10
10
years of professional experience
1
1
Certification
Work History
(Remote) Customer Service Representative
Bell Canada
Greater Sudbury, Ontario
08.2022 - 01.2023
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Quality Agent
Sephora
Windsor, Ontario
06.2017 - 02.2021
- Maintain and execute quality cleaning timelines.
- Complete tasks and the daily checklists.
- Organize stock, supplies, testers, and samples.
- Maintain Sephora's visual and merchandising standards at all times.
- Maintain standards of cleanliness and organization within assigned color-coded zones.
- Assist in maintaining standards of safety and cleanliness of the backstage, stock room, lockers, kitchen, bathrooms, etc.
- Assist in the maintenance of the store's animation and events.
Retail Warehouse & Production Associate
Walmart
Windsor, ON
10.2012 - 11.2016
- Receive and process donated items.
- Sort and categorize items for distribution.
- Ensure items are clean, and meet quality standards.
- Operate machinery and equipment maintenance.
- Assemble products, and record any defects.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Resolved customer complaints regarding orders promptly and professionally.
- Operated a variety of material handling equipment safely and efficiently.
Education
Grade 12 Diplomacy -
James Madison High School
Windsor, ON06-2004
Skills
- Customer service-focused
- Hygiene, cleanliness, and safety
- Quality control and visual inspection
- Managing and organization
- Warehouse operations
- Time management
- Team player
Certification
- First Aid and CPR
- WHMIS
- Forklift
Timeline
(Remote) Customer Service Representative
Bell Canada
08.2022 - 01.2023
Quality Agent
Sephora
06.2017 - 02.2021
Retail Warehouse & Production Associate
Walmart
10.2012 - 11.2016
Grade 12 Diplomacy -
James Madison High School
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