Chase Gordon
Cottonwood
Summary
Compassionate Case Manager experienced in 1-on-1 Customer Service environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
Work History
Case Manager
Horne / TekSystems
05.2023 - 09.2023
- Conducted case review of applications for Financial Aid following the outbreak of the COVID-19 Pandemic
- Utilized Microsoft Office suites to manage client information and push forward production standards
- Assisted in client outreach (e-mail, text, phone call) to help finalize cases for processing
- Trained in risk assessment and data entry standards to ensure proper filing of Personal Identifying Information
- Regularly met with a team of other Case Managers to streamline production standards and troubleshoot unique case issues.
Assistant Manager
Cinemark
11.2018 - 03.2020
- Managed workflow of daily operational activities, trained and supervised staff, and delegated tasks
- Conducted basic troubleshooting on multiple theater projection software platforms to maintain functional equipment
- Monitored inventory levels for concession items and supplies, optimizing ordering processes to reduce waste and control costs
- Implemented inventory tracking systems to ensure efficient stock rotation and minimize product expiration
- Conducted routine inspections of projection equipment to identify and address any technical issues promptly, minimizing downtime
- Collaborated with technicians to schedule preventive maintenance, reducing equipment breakdowns and enhancing the overall movie-watching experience.
Shift Supervisor
Rite Aid
08.2014 - 09.2018
- Supervised daily shift operations and ensured compliance with all applicable regulations
- Developed and implemented shift strategies to ensure the completion of daily tasks
- Monitored employee performance and provided feedback and coaching to improve performance
- Developed and maintained effective working relationships with staff and customers
- Utilized Point-Of-Sale systems to manage cash flow and accurately track sales
- Followed up on customer complaints and ensured customer satisfaction through critical thinking solutions and negotiations
- Trained and supervised new employees on proper shift procedures
- Maintained pharmacy cross-training to ensure staffing needs were met in the retail and pharmacy departments
- Assisted in management for a staff roster of over 20 employees
- Was the primary closing manager in charge of daily cash deposits for the work site
- Completed regular upkeep of safety standards and sanitation guidelines to ensure a safe and healthy work environment.
Education
High School Diploma in General Education -
North State Independence High School
Redding, California05.2012
Skills
- Team Leadership
- Communication
- Conflict Resolution
- Data Analysis
- Time Management
- Training and Development
Timeline
Case Manager
Horne / TekSystems
05.2023 - 09.2023
Assistant Manager
Cinemark
11.2018 - 03.2020
Shift Supervisor
Rite Aid
08.2014 - 09.2018
High School Diploma in General Education -
North State Independence High School
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