Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charvea Campbell

Brampton,Canada

Summary

Compassionate and dedicated Social Service Worker student seeking a practicum placement to apply interpersonal, communication, and problem solving skills in a supportive environment. Committed to client centered care, cultural humility and professional growth. Hardworking and reliable professional with extensive customer service experience and a strong ability to manage multiple tasks while prioritizing effectively. Proactive and team-oriented with a proven ability to de-escalate situations, resolve concerns and build rapport with individuals from diverse backgrounds.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Prime Time Messenger
01.2021 - 01.2024
  • Handled high-volume calls with professionalism and empathy
  • Assessed urgency and identified customer needs, providing timely solutions
  • Referred clients to appropriate departments and followed up to ensure resolution
  • Maintained knowledge of services and internal systems

Customer Service Representative

Air Miles
01.2016 - 01.2019
  • Delivered information about programs, services, and promotions
  • Resolved customer complaints and account inquiries with care and efficiency
  • Maintained accurate and confidential customer records

Education

Social Service Worker Program -

Sheridan College
04.2026

High School Diploma -

Fletchers Meadow Secondary School
Brampton, ON
01.2009

Skills

  • Active Listening
  • Communication
  • Cultural Sensitivity
  • Inclusion
  • Conflict Resolution
  • De-escalation
  • Problem Solving
  • Relationship building
  • Crisis Response
  • Accurate Typing
  • Microsoft Word
  • Microsoft Excel
  • Adobe

Certification

Medical Terminology, Canadian Red Cross, 01/01/21

Timeline

Customer Service Representative

Prime Time Messenger
01.2021 - 01.2024

Customer Service Representative

Air Miles
01.2016 - 01.2019

Social Service Worker Program -

Sheridan College

High School Diploma -

Fletchers Meadow Secondary School
Charvea Campbell