CHARUL SATAM
Edmonton,Canada
Summary
Knowledgeable Assistant Property Manager, with robust background in regional administrative support, ensuring smooth operations across ED09 & ED10 portfolios at Avenue Living Communities. Demonstrated expertise in coordinating schedules, managing office administration, tenant relations and maintaining resident records. Highly efficient planning, problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Administrative Assistant
Avenue Living Communities
11.2024 - Current
- Leasing Support & Calendar Management: Efficiently managed scheduling for move-out inspections, lease renewals, and tenant communications, ensuring timely follow-up on leads, and lease documents.
- Documentation & Record Keeping: Assist in organizing and maintaining leasing documentation, including move-in/move-out inspection report, ensuring accurate data entry and document uploads into Yardi. Also assisted RVP and RPM with special audit projects.
- Payment & Collection Support: Improved collections by 20% for portfolio of ED09 through proactive communication with residents, notifying them of payment issues, and assisting in resolving outstanding balances with clear and timely follow-up
- Property Maintenance & Suite Management: Partner with property managers to monitor suite turnover processes, ensuring maintenance issues are addressed efficiently by creating & scheduling work orders, and confirming the completion of necessary repairs.
- Customer Service & Community Engagement: Provide exceptional service to prospective and current residents, responding to inquiries and resolving concerns in a professional and courteous manner.
- Collaboration & Teamwork: Fostered a collaborative team environment by offering administrative support to the Residential Portfolio Manager and senior RAA, ensuring smooth operations across ED09 & ED10.
Administrative Assistant
DB Stucco
10.2023 - 06.2024
- Prepared detailed spreadsheets of monthly sales and expenses
- Worked directly with the senior management and directors, scheduling meetings and other appointments on a daily basis
- Communicated with 20+ company vendors and partners on a daily basis
- Conducted regular property inspections and maintenance checks, identifying and addressing issues proactively, resulting in a 15% reduction in construction costs
- Conducted proactive outreach to clients and adeptly responded to inquiries from team members
Administrative Assistant
A-1 Truss(1993) Limited
03.2022 - 05.2023
- Answer and direct phone calls and enquiries, provides support to visitors and customers, Organize and schedule appointments and reservations as required
- Actively respond to any necessary correspondence, invoices, reports using DocuSign
- Distribution of regular and electronic mail and other business materials internally and externally
- Successfully advised clients and collaborated with team members on inquiries and products usage
- Complete operational requirements by scheduling and assigning projects to assist in better work results
- Assisted accounting department with collections, customer credit applications, and reports
Property Manager
Deepak Builders
10.2019 - 05.2020
- Successfully executed leases and rental agreements for a portfolio of 50 properties, resulting in a 95% occupancy rate within the first six months
- Implemented a tenant inquiry and complaint management system, reducing response time significantly and improving tenant satisfaction scores by 20%
- Developed and implemented targeted marketing strategies, resulting in a 10% increase in new tenant applications and a 5% decrease in vacancy rates
- Provided administrative support including filing, data entry and document preparation
Property Management Coordinator
Ashtavinayak Developers
10.2018 - 05.2020
- Negotiated and enforced tenant rules and regulations, resulting in a 20% decrease in lease violations and improved tenant compliance
- Handled maintenance and repair requests promptly, coordinating with vendors and contractors, and achieving a 90% satisfaction rate from tenants
- Prepared and submitted monthly financial reports, analyzing key metrics and identifying cost-saving opportunities, resulting in a 10% increase in overall profitability
Education
Diploma - Business Administration
Northern Alberta Institute of Technology
Edmonton, AB05.2022
Bachelor of Arts - Psychology
University of Mumbai
05.2018
Diploma - Digital Marketing
DMTI Softpro
04.2017
Skills
- Lease Administration
- Microsoft Office Suite
- Customer and tenant relations
- Multitasking
- Yard
- Database Management
- Dedicated team player
- Inspection & Audits
- Problem Solving & Adaptability
- Budget & Financial Acumen
Certification
Residential Real Estate, Real Estate Council Alberta, Edmonton, AB, 05/24
Languages
Hindi
Native or Bilingual
Timeline
Regional Administrative Assistant
Avenue Living Communities
11.2024 - Current
Administrative Assistant
DB Stucco
10.2023 - 06.2024
Administrative Assistant
A-1 Truss(1993) Limited
03.2022 - 05.2023
Property Manager
Deepak Builders
10.2019 - 05.2020
Property Management Coordinator
Ashtavinayak Developers
10.2018 - 05.2020
Bachelor of Arts - Psychology
University of Mumbai
Diploma - Digital Marketing
DMTI Softpro
Diploma - Business Administration
Northern Alberta Institute of Technology
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