CHARU DHIMAN
Trail,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Team Member
Interior Health Authority
10.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Shift Leader
McDonald's Restaurant
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Manager
B-town Pizza Store
04.2022 - 08.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Survey Interviewer
National Statistics Office, QUESS CORP LTD
03.2021 - 12.2021
- Followed scripted questionnaires verbatim to collect research data.
- Performed data entry, electronic data collection and tracing to support research.
- Explained survey objectives and procedures to interviewees.
- Used specified forms to compile, record and code results or data from interviews and surveys.
Tutorial Teacher
Coaching Classes, Ambala
02.2019 - 03.2021
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Developed student confidence through positive reinforcement strategies.
Education
High School Diploma -
Selkirk College
Castlegar, BC12.2023
BBA - Commerce
KRUKSHETRA UNVERSITY
HARYANA ,INDIA04.2019
GED -
DAV PUBLIC SCHOOL
AMBALA ,INDIA01.2017
Skills
- Cleaning and Sanitation
- Staff Leadership
- Portion Control
- Staff Supervision
- Inventory Management
- Cash handling expertise
- Positive attitude
- Food safety knowledge
- Team Oriented
- Customer Service
- Working With Diverse People
- Problem-Solving
- Food and Safety Standards
- Food Preparation
- Fast-Paced Environment
- Guest Relations Management
- Multitasking
- Food Handler Certification
- Public Speaking
- Record Keeping
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
FOOD HANDLER CERTIFICATION
Timeline
Food Service Team Member
Interior Health Authority
10.2023 - Current
Shift Leader
McDonald's Restaurant
09.2022 - Current
Shift Manager
B-town Pizza Store
04.2022 - 08.2022
Survey Interviewer
National Statistics Office, QUESS CORP LTD
03.2021 - 12.2021
Tutorial Teacher
Coaching Classes, Ambala
02.2019 - 03.2021
High School Diploma -
Selkirk College
BBA - Commerce
KRUKSHETRA UNVERSITY
GED -
DAV PUBLIC SCHOOL