Charu Dhawan
Edmonton,AB
Summary
Passionate about exceeding customer expectations to building loyalty and retention. Experienced with basic and advanced computer applications. I am a talented, disciplined, ambitious, quick learner and hardworking individual with Demonstrated positive attitude, able to work long hours including weekends. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Inventory Picker
Johnson Controls
04.2024 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Followed safety protocols and procedures to minimize workplace accidents.
- Kept accurate records of picked items to assist in inventory control and tracking.
Warehouse Inventory Associate
Amazon
06.2023 - 02.2024
- Sorting, scanning, and stacking packages on pallets and helping to get customers orders ready for delivery
- View prompts on screens and follow the direction for some tasks
- Aided in loss prevention efforts by conducting thorough investigations into missing or damaged inventory items.
- Troubleshoot problems
- Ensure product meets quality requirements.
- Minimized discrepancies in stock levels by promptly reporting any observed discrepancies or potential issues to supervisors.
- Improved overall warehouse performance with continuous assessment of workflows for areas needing improvement or adjustments.
Cashier
Tim Hortons
02.2023 - 06.2023
- Welcomed customers and helped determine their needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Learned duties for various positions and provided backup at key times.
- Completing assigned tasks effectively and within stipulated deadlines.
Front Desk Associate
Gocool Institute
08.2020 - 10.2021
- Manage day to day activities to make sure everything goes well and managed
- Ensures that professional and quality customer service is provided to all the clients
- Answer telephones, emails, direct inquiries, greet guests, clients
- Provides general information to customers regarding departmental services, directs and refers them to the appropriate individual for further assistance
- Prepares final invoicing to clients in a timely and prompt manner
- Maintain a database of client’s information.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for clients.
Ielts Teacher
Fortune Education
06.2019 - 07.2020
- Educated students in basics of English Grammar and conversational speaking
- Gave one-on-one attention to each student while maintaining overall focus on entire group
- Created new lesson plans based on course objectives.
- Conducted mock speaking assessments, simulating real exam conditions to help ease test anxiety for students.
- Maintained up-to-date knowledge of changes in the IELTS exam format, ensuring accurate guidance was provided to all learners.
- Facilitated critical thinking skills development through group discussions on contemporary issues relevant to the IELTS exam content.
Education
Master of Science - Mathematics
Panjab University
Punjab, India05.2021
Bachelor of Science - Science
RSD College
Punjab, University05.2019
Skills
- Managed the day-to-day tactical and long-term strategic activities within the business
- Excellent customer service skills with Active listener, tactful, diplomatic
- Quick learner Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Teach daily lessons with multiple modalities to target various styles
- Warehouse Organization
- Production Reporting
- Shipping and receiving
- Stock replenishment
License
- Order picker license (Certified PIT Badge)
- Class 5 Driver’s license
- Security Guard License
References
Available upon request
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Inventory Picker
Johnson Controls
04.2024 - Current
Warehouse Inventory Associate
Amazon
06.2023 - 02.2024
Cashier
Tim Hortons
02.2023 - 06.2023
Front Desk Associate
Gocool Institute
08.2020 - 10.2021
Ielts Teacher
Fortune Education
06.2019 - 07.2020
Master of Science - Mathematics
Panjab University
Bachelor of Science - Science
RSD College
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