Charteson Robert
Toronto
Summary
Dynamic professional with a proven track record in customer service and data entry proficiency, honed across roles at Novotel Hotel and other leading organizations. Excels in relationship building and understanding customer needs, ensuring high satisfaction and retention. Demonstrated ability to enhance community engagement and team collaboration, contributing to positive outcomes and efficient operations.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Clerk
Novotel Hotel
06.2024 - 01.2025
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
Youth Soccer Coach
Little Kickers
04.2023 - 01.2024
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Maintained accurate records of player attendance at practices or games for organizational purposes or eligibility requirements enforcement if necessary.
Barista
Aroma Espresso Bar
06.2020 - 09.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Customer Service
Elemental Data Collection
06.2021 - 01.2022
- Maintained high standards of customer service by building relationships with clients.
- Providing excellent customer service by promptly answering patient inquiries.
- Answered 300-400 calls per shift
Education
BBA - Business Communication
Toronto Metropolitan University
Toronto, ON04-2025
Associate of Arts - English (minor)
Toronto Metropolitan University
Toronto, ON04-2025
Skills
- Assertiveness
- Data entry proficiency
- Customer Service
- Understanding Customer Needs
- Relationship Building
- Computer Skills
- Customer Retention Strategies
- Community Engagement
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Hotel Front Desk Clerk
Novotel Hotel
06.2024 - 01.2025
Youth Soccer Coach
Little Kickers
04.2023 - 01.2024
Customer Service
Elemental Data Collection
06.2021 - 01.2022
Barista
Aroma Espresso Bar
06.2020 - 09.2022
BBA - Business Communication
Toronto Metropolitan University
Associate of Arts - English (minor)
Toronto Metropolitan University
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