Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Charon Simbi

Montreal

Summary

Detail-oriented and bilingual Finance Graduate with hands-on experience with client relations and cross-functional collaboration. Proven ability to bridge the gap between analytical insight and strategic communication gained through professional experience at BMO. Passionate about data-driven decision-making, marketing strategy, and creating impact through business solutions. Adept at working in dynamic, team-oriented environments and committed to continuous learning.

Overview

6
6
years of professional experience

Work History

Credit Card Associate

BMO
05.2022 - Current
  • Monitored open issues to track progress, follow-up on concerns and motivate personnel to develop solutions to service failures.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Personalized assistance based on customers' stated needs to deliver best-in-class support.

Customer Service Representative

MSi CORP
07.2020 - 09.2021
  • Recommended products to customers, thoroughly explaining details.
  • Assist technicians on site by providing them with information and resolve technical issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Surpassed sales goals through implementation of effective marketing strategies.

Customer Service Call Center Agent

Teksavvy
01.2020 - 03.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Commerce - Finance

University of Ottawa
Ottawa, ON
04.2025

High School Diploma - undefined

Saint Andre
12.2018

Skills

  • CONFIDENT IN PREPARING AND DELIVERING FINANCIAL PRESENTATIONS TO BOTH TECHNICAL AND NON-TECHNICAL AUDIENCES
  • PROFICIENT IN BUILDING FINANCIAL MODELS USING MICROSOFT EXCEL (MODELS, FORECASTING, RATIO ANALYSIS)
  • BILINGUAL: FLUENT IN ENGLISH AND FRENCH
  • STRONG COMMUNICATION & PRESENTATION SKILLS
  • TEAM COLLABORATION & CROSS-FUNCTIONAL COORDINATION
  • ADVANCED SKILLS IN MICROSOFT EXCEL, WORD, AND POWERPOINT FOR ANALYSIS, REPORTING, AND DASHBOARDS
  • STRONG PROBLEM-SOLVING AND ANALYTICAL THINKING, WITH THE ABILITY TO INTERPRET FINANCIAL DATA AND DRAW INSIGHTS

LANGUAGES

English
Francais

Timeline

Credit Card Associate

BMO
05.2022 - Current

Customer Service Representative

MSi CORP
07.2020 - 09.2021

Customer Service Call Center Agent

Teksavvy
01.2020 - 03.2020

High School Diploma - undefined

Saint Andre

Bachelor of Commerce - Finance

University of Ottawa

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