CHARNELL PIERRE
Mississauga,Canada
Summary
Driven professional with a proven track record at Benchmark Independent Medical Examinations Inc., adept in document management and customer service. Excelled in editing, formatting, and ensuring accuracy in high-volume environments. Demonstrated exceptional teamwork and collaboration, enhancing operational efficiency and client satisfaction. Skilled in Microsoft and data entry, consistently delivering top-tier results.
Overview
10
10
years of professional experience
Work History
Formatter & Releaser
Benchmark Independent Medical Examinations Inc.
Mississauga
10.2017 - Current
- Monitor and respond to incoming messages from various sources as required and/or re-direct inquiries when necessary.
- Answer administrative queries/requests and liaise with Quality Assurance and Intake staff as required.
- Formatted reports according to the company's formatting instructions/protocols.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Released formatted reports to the referral source and upload to information management platform; complete associated tasks within platform.
- Sent final reports to the assessor.
- Provided training to administrative staff as required with regards to formatting and release of reports.
- Followed up with assessors for signed AoED forms and any enclosures to reports.
- Knowledge of Microsoft Office Suite and basic office equipment; information management platform like (Expeflow, SmartSimple, eClaims Workflow, and Secure Docs)
Medical Document Processor
Benchmark Independent Medical Examinations Inc.
Mississauga
07.2019 - 02.2022
- Received and reviewed incoming documents and materials.
- Checked documentation for accuracy of claimant information on referral; enter injury code in claimant's profile.
- Prepared in-person, paper review, addendum, or virtual package consisting of: documentation (CNRs, OCFs etc) template, consent form, AoED form and letter of direction.
- Uploaded documentation and media files received by various sources to ExpeFlow.
- Have working knowledge of various platforms. (Expeflow, SmartSimple, eClaims Workflow, and SecureDocs)
- Checked Notice to Assessor/Letter of Direction/questions from referral source to ensure they pertain to the service requested.
- Prepared and sent OT consent Paper Review/Addendum letter and consent form to legal rep or claimant. Follow-up with legal rep for OT consent forms and virtual consent forms.
Receptionist
Benchmark Independent Medical Examinations Inc.
Mississauga
05.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members and/or adjusters.
- Ensured accuracy of documentation prior to upload
- Uploaded documentation from assessors to ExpeFlow
- Uploaded Informed Consent to ExpeFlow
- Performed various tasks such as reminder calls for upcoming assessments, preparing paper work for claimant.
Front Desk Receptionist
Massage Addict
Oakville
03.2015 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in payment and health insurance process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Checked guest insurance, demographic, and health history to keep information current
- Scheduled, coordinated and confirmed appointments and meetings
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
- Used a combination of Booker, Telus Health, and other platforms to run day to day payments
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked
Education
Administrative Business Management -
Humber College
Toronto, ONSkills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Document Management
- Proficient in Microsoft 365
- Document Review
- Computer Skills
- Editing and proofreading
Timeline
Medical Document Processor
Benchmark Independent Medical Examinations Inc.
07.2019 - 02.2022
Receptionist
Benchmark Independent Medical Examinations Inc.
05.2018 - 11.2019
Formatter & Releaser
Benchmark Independent Medical Examinations Inc.
10.2017 - Current
Front Desk Receptionist
Massage Addict
03.2015 - 01.2022
Administrative Business Management -
Humber College
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