Summary
Overview
Work History
Education
Skills
Timeline
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Charnell Pierre

Mississauga,ON

Summary

Driven professional with a proven track record at Benchmark Independent Medical Examinations Inc., adept in document management and customer service. Excelled in editing, formatting, and ensuring accuracy in high-volume environments. Demonstrated exceptional teamwork and collaboration, enhancing operational efficiency and client satisfaction. Skilled in Microsoft and data entry, consistently delivering top-tier results.

Overview

9
9
years of professional experience

Work History

Medical Documents Processor/Formatter & Releaser

Benchmark Independent Medical Examinations Inc.
10.2017 - Current
  • Providing administrative and clerical services in order to ensure effective and efficient operations
  • Monitor and respond to incoming messages from various sources as required and/or re-direct inquiries when necessary.
  • Answer administrative queries/requests and liaise with Quality Assurance and Intake staff as required.
  • Format reports according to Benchmark IME’s formatting instructions/protocols.
  • Formatted and released reports to the referral source and assessors, upload to information management platform; complete associated tasks within platform.
  • Format and released up to 20 reports to the referral source on a day to day basis
  • Provide training to administrative staff as required with regards to formatting and release of reports
  • Follow up with assessors for signed AoED forms and any enclosures to reports.
  • Received and reviewed incoming documents and materials.
  • Check documentation for accuracy of claimant information on referral; enter injury code in claimant’s profile.
  • Prepare in-person, paper review, addendum, or virtual package consisting of: documentation (CNRs, OCFs etc) template, consent form, AoED form and letter of direction.

Front Desk Receptionist

Massage Addict
03.2015 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in payment and health insurance process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Checked guest insurance, demographic, and health history to keep information current.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Used a combination of Booker, Telus Health, and other platforms to run day to day payments.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.

Education

Administrative Business Management

Humber College
Toronto, ON

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Service
  • Data entry experience
  • Document Management
  • Proficient in Microsoft 365
  • Document Review
  • Computer Skills
  • Editing and proofreading

Timeline

Medical Documents Processor/Formatter & Releaser

Benchmark Independent Medical Examinations Inc.
10.2017 - Current

Front Desk Receptionist

Massage Addict
03.2015 - 01.2022

Administrative Business Management

Humber College

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Charnell Pierre