Charnell Pierre
Mississauga,ON
Summary
Driven professional with a proven track record at Benchmark Independent Medical Examinations Inc., adept in document management and customer service. Excelled in editing, formatting, and ensuring accuracy in high-volume environments. Demonstrated exceptional teamwork and collaboration, enhancing operational efficiency and client satisfaction. Skilled in Microsoft and data entry, consistently delivering top-tier results.
Overview
9
9
years of professional experience
Work History
Medical Documents Processor/Formatter & Releaser
Benchmark Independent Medical Examinations Inc.
10.2017 - Current
- Providing administrative and clerical services in order to ensure effective and efficient operations
- Monitor and respond to incoming messages from various sources as required and/or re-direct inquiries when necessary.
- Answer administrative queries/requests and liaise with Quality Assurance and Intake staff as required.
- Format reports according to Benchmark IME’s formatting instructions/protocols.
- Formatted and released reports to the referral source and assessors, upload to information management platform; complete associated tasks within platform.
- Format and released up to 20 reports to the referral source on a day to day basis
- Provide training to administrative staff as required with regards to formatting and release of reports
- Follow up with assessors for signed AoED forms and any enclosures to reports.
- Received and reviewed incoming documents and materials.
- Check documentation for accuracy of claimant information on referral; enter injury code in claimant’s profile.
- Prepare in-person, paper review, addendum, or virtual package consisting of: documentation (CNRs, OCFs etc) template, consent form, AoED form and letter of direction.
Front Desk Receptionist
Massage Addict
03.2015 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in payment and health insurance process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Checked guest insurance, demographic, and health history to keep information current.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Used a combination of Booker, Telus Health, and other platforms to run day to day payments.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
Education
Administrative Business Management
Humber College
Toronto, ONSkills
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
- Document Management
- Proficient in Microsoft 365
- Document Review
- Computer Skills
- Editing and proofreading
Timeline
Medical Documents Processor/Formatter & Releaser
Benchmark Independent Medical Examinations Inc.
10.2017 - Current
Front Desk Receptionist
Massage Addict
03.2015 - 01.2022
Administrative Business Management
Humber College
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