CHARMI SHAH
CANMORE,AB
Summary
- A challenging assignment that offers me an opportunity to achieve consistent growth and operational excellence through application and advancement of my skill set, ability to work in teams and quality centricity by marked contribution to the organization.
- Wants to achieve something in life so looking for some good opportunities.
- I am calm, collected and conscientious, with polite and friendly nature having both numerical and analytical skills and enthusiasm to learn new things; I am a hardworking and reliable woman, who believes in teamwork and providing punctual service. I am adaptive to most work environments, with the intention of providing a positive contribution to any work situation I am involved in.
Overview
15
15
years of professional experience
Work History
Customer Experience Leader
Scotiabank (BANK OF NOVA SCOTIA)
Canmore
03.2024 - Current
- Managed customer service teams, providing coaching and guidance as needed.
- Monitored customer interactions with staff to ensure quality standards were met.
- Developed customer experience strategies to improve customer satisfaction levels.
- Provided ongoing training and professional development opportunities for staff members involved in the customer experience process.
- Reviewed existing policies and procedures related to the delivery of exceptional service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
FINANCIAL ADVISOR
Scotiabank (BANK OF NOVA SCOTIA)
Canmore
03.2023 - 03.2024
- Provided a broad range of investment solutions and products to help meet customer goals and offer in-depth guidance through financial planning services.
- Supports the achievement of sales and performance targets.
- Maintained effective relationships with financial institution branch personnel in assigned territory, including facilitating meetings, answering questions, and leading training efforts with branch personnel as needed.
- Maintained proper documentation, paperwork and files as required.
- Complied with applicable laws and regulations and maintained various compliance files, including advertising, complaints, and correspondences.
- Developed financial plans and strategies tailored to clients' individual needs.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
CUSTOMER EXPERIENCE ASSOCIATE-FULL TIME
SCOTIABANK (BANK OF NOVA SCOTIA)
CANMORE
11.2021 - 03.2023
- Keeping knowledge updated for all the products for everyday banking.
- Collect and gather information from both new and existing clients.
- Identifying and talking to prospective customers about products and services that best suit their needs.
- Opening bank accounts for new and existing customers, manage transactions.
- Resolving clients' issues and perform administrative tasks such as documenting their information, and other related duties.
CUSTOMER SERVICE ASSISTANT- PART TIME
RUSTICANA GROCERY STORE
CANMORE
11.2021 - 02.2022
- Sharing information with customers on products and services such as prices and deals
- Demonstrating products and services to customers
- Answering customer queries and providing information
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Responding to complaints when customers experience problems.
FOOD SERVICE SUPERVISOR-FULL TIME
RUSTICANA GROCERY STORE
CANMORE
08.2020 - 11.2021
- Assigns and coordinates work of employees to promote efficiency of operations.
- Supervises serving of meals.
- Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Prepares work schedules and evaluates work performance of employees.
- May direct preparation of foods and beverages.
FOOD SERVICE SUPERVISOR- FULL TIME
NON-STOP PIZZA
VANCOUVER
12.2018 - 03.2020
- Determines work procedures, prepare work schedules and expedites workflow.
- Maintain quality control for all food served.
- Maintain a safe and hazard free working environment.
- Perform task as requested by manager on a weekly, bi-weekly, or monthly basis.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Assist with hiring, coaching, performance management and reviews.
- Train workers in performance of duties.
- Keeps records, such as amount, and cost of meals served, and hours worked by employees.
- Maintain proper storage of food according to health laws and regulation.
STORE SUPERVISOR- FULL TIME
Pound land LTD (UNITED KINGDOM)
10.2009 - 07.2016
- Operating computerized Ɵlls and barcode readers to scan items (Till management).
- Help customers for what they are looking for in the shop.
- Assigned tasks to staff according to workload requirements.
- Stocking, Replenishing, and cleaning sales areas.
- Processing stock and getting it ready to be put out on display.
- Make sure that all stock is on display.
- Dealing with customers complaints at my level
- Tacking special care for selling of under age products, and following rules like, NO ID NO SELL.
- Making sure all tasks have been done.
- Help customer check out.
Education
Master of Arts (Marketing and Innovation) -
Anglia Ruskin University
01.2015
Diploma in Business Management -
LONDON INTERNATIONAL COLLAGE
01.2011
B.com -
MAHARAJA SAYAJIRAO UNI. OF BARODA
01.2008
H S C -
GUJRAT SECONDARY & HIGHER SEC. EDUCATION BOARD
01.2004
S S C -
GUJRAT SECONDARY EDUCATION BOARD
01.2002
Skills
- MS-Office (MS-WORD, MS-EXCEL and MS-POWER POINT)
- Team Management
- Regulatory Compliance
- Customer Service
- Goal Setting
- Written Communication
- Teamwork and Collaboration
- Customer Relations
References
References available on request.
Timeline
Customer Experience Leader
Scotiabank (BANK OF NOVA SCOTIA)
03.2024 - Current
FINANCIAL ADVISOR
Scotiabank (BANK OF NOVA SCOTIA)
03.2023 - 03.2024
CUSTOMER EXPERIENCE ASSOCIATE-FULL TIME
SCOTIABANK (BANK OF NOVA SCOTIA)
11.2021 - 03.2023
CUSTOMER SERVICE ASSISTANT- PART TIME
RUSTICANA GROCERY STORE
11.2021 - 02.2022
FOOD SERVICE SUPERVISOR-FULL TIME
RUSTICANA GROCERY STORE
08.2020 - 11.2021
FOOD SERVICE SUPERVISOR- FULL TIME
NON-STOP PIZZA
12.2018 - 03.2020
STORE SUPERVISOR- FULL TIME
Pound land LTD (UNITED KINGDOM)
10.2009 - 07.2016
Master of Arts (Marketing and Innovation) -
Anglia Ruskin University
Diploma in Business Management -
LONDON INTERNATIONAL COLLAGE
B.com -
MAHARAJA SAYAJIRAO UNI. OF BARODA
H S C -
GUJRAT SECONDARY & HIGHER SEC. EDUCATION BOARD
S S C -
GUJRAT SECONDARY EDUCATION BOARD
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