CHARMI MEHTA

Performance-driven professional with over 10 years of experience in consulting, operational and administrative support for various industries and nonprofit organizations. Demonstrated ability to enhance client success and retention through tailored solutions that address unique needs. Strong collaborator with a proven history of executing projects efficiently and meeting tight deadlines.

• Collaboration with production and technical teams to redesign the workflow processes, reducing turn around time by 25%
• Detected and corrected a recurring trades within non-profit organizations and developed a report for maintaining records and accuracy of database, improving data extraction, report generation, speed and accuracy of reporting
• Redesigned daily scheduling process, reducing project delays by 30% and increasing on-time task completion
• Implemented a new inventory tracking system that cut stock discrepancies by 40% and improved reorder accuracy
• Served as liaison between production, technical teams and clients, streamlined communication and reducing turnaround time on key tasks by 20%
• Created standardized business documentations and operations guide
• Managed a portfolio of 150+ high value clients, contributing to a 15% increase in customer satisfaction scores
• Received the Net Promoter Score (NPS) Award in recognition of exceptional client satisfaction and service quality. Contributed to a significant increase in customer loyalty and advocacy through consistent, high-impact support, efficient issue resolution, and strong client relationship management.

First AID & CPR/AED Level C