CHARMA LOU ANGEL
BUSINESS MERCHANDISING EXPERT
Toronto,ON
Summary
Experienced professional with a strong background in technology-related roles and with a proven track record of efficiently completing tasks in various settings.
Knowledgeable in software development, system administration, and technical support. Skilled in problem-solving and capable of managing projects and collaborating with teams effectively.
Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
6
6
Certification
Work History
Territory Merchandising Expert
Globe Telecom
Cebu City, Cebu, Philippines
05.2016 - 11.2023
- Delivers exceptional customer service and attentiveness in both face-to-face and phone interactions.
- Ensures effective delivery of digital merchandising requirements to support operational campaigns.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Oversee the delivery of the collaterals for business events and activities.
- Monitors the merchandising execution plans of the Projects.
- Led Project MAP to streamline the MRF automation process.
Partner's Relationship Management, Invoice Management Expert
Globe Telecom
Cebu City, Cebu, Philippines
03.2010 - 05.2016
- Establishes partnerships with value-adding organizations to enhance company performance.
- Spearheads timely processing and payment of invoices, following SLA.
- Resolves complex customer issues quickly, while ensuring a positive experience throughout all interactions.
- Facilitates weekly partner meetings for the accredited SLI contractors.
- Took charge of automating Project Snoopy by investigating and implementing streamlined task execution approaches.
Data Records Management, Specialist
Globe Telecom
Cebu City, Cebu, Philippines
06.2007 - 03.2010
- Acts as the primary point of contact for external vendors, enabling them to obtain facility records necessary for line activation.
- Releases timely cascades to inform the sales team about ready-to-sell facilities.
- Project Axios Lead for the actual migration of 3G network facility to WiMAX.
- Identifies inactive or obsolete facilities for restoration and system updates, according to established schedules.
Store Head
Globe Telecom
Cebu City, Cebu, Philippines
05.2005 - 06.2007
- Maintains a high level of customer service standards in the store.
- Successfully contributed to the expansion of both Voice-only and Bundled services at the store.
- Resolves customer complaints quickly and efficiently, while upholding corporate values.
- Commended by the Cash Monitoring Team for outstanding efficiency in bill processing.
- With a 100% grade initiated by the company's audit, Mystery Shopper.
Customer Service Representative
Aboitiz Shipping lines
Cebu City, Cebu, Philippines
02.2002 - 03.2005
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provides announcements and reminders of the trip statuses
- Custodian of the Lost and Found items during the trip.
- Answers customer inquiries via phone, email, and chat.
Service Coordinator
Jollibee Foods Corporation
Cebu City, Cebu, Philippines
06.2000 - 12.2001
- Maintains accurate records of services provided for each client.
- Handles incoming calls and inquiries from customers regarding services offered.
- Initiates outreach to marginalized communities, fostering relationships and cultivating new client connections.
- Assists in developing promotional materials for marketing campaigns related to services offered.
Education
Some College (No Degree) - Business
Seneca Polytechnic College
Newnham, Canada08-2025
Bachelor of Science in Tourism - Tourism Management
University of San Jose Recoletos
Cebu City, Philippines03-2001
Skills
- Telco industry
- System administration
- Customer Service
- Merchandising Management
- Communication Skills
- English / Tagalog / Visayan
- Supervision and Leadership
- Analytical and Critical Thinking
- Decision Making
- Friendly, Positive Attitude
- Customer Service
- Cultural Awareness
- Calm Under Pressure
- Data Management
- Quality Assurance
- Team Player
- Google Suite
- SAP Ariba
- Microsoft Office
- Power BI
- PPT
References
Jenny Al-os Bravo, Greatway Financial, Licensed Insurance Agent, 120 Shelborne Avenue Unit 911, North York, ON, hernahjen@gmail.com, 416 668 7174
Affiliations
Brigadang Ayala Relief Operation Brigada Eskwela Volunteerism
Distributing goods to residents affected by fire, ensuring that essential supplies such as food, clothing, and hygiene products reach those in need. Together with the efforts of the LGU and WAABC, alleviate difficulties and provide a sense of relief and support to the community during a challenging time.
Contribute to the rejuvenation of schools by participating in painting projects and other preparatory activities, ensuring that the school facilities are ready for students at the start of the academic year.
Accomplishments
Received Seneca's President's Honour List for Winter 2024
Certification
- Customer Service Leadership
- Leading a Customer-Centric Culture
- Business Collaboration in the Modern Workplace
- Sustainability Strategies
- Develop Your Creative Thinking and Innovation Skills
- Design Thinking: Prototyping
- Design Thinking: Implementing the Process
Languages
English
Advanced (C1)
C1
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“You don’t need a new day to start over, you only need a new mindset.”
Hazel Miro Ozbek
Software
SAP Ariba
PPT
Power BI
Microsoft Office
Interests
Sustainability Development Goals
Outreach Programs
Handicrafts
Merchandising Services
Branding Image
Music
Timeline
Territory Merchandising Expert
Globe Telecom
05.2016 - 11.2023
Partner's Relationship Management, Invoice Management Expert
Globe Telecom
03.2010 - 05.2016
Data Records Management, Specialist
Globe Telecom
06.2007 - 03.2010
Store Head
Globe Telecom
05.2005 - 06.2007
Customer Service Representative
Aboitiz Shipping lines
02.2002 - 03.2005
Service Coordinator
Jollibee Foods Corporation
06.2000 - 12.2001
Some College (No Degree) - Business
Seneca Polytechnic College
Bachelor of Science in Tourism - Tourism Management
University of San Jose Recoletos
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